Delivery Executive, Contact Center AI, Google Cloud - Google
Atlanta, GA
About the Job
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in program management, client services or management consulting.
- Experience delivering enterprise digital transformation projects to customers. (e.g., cloud migrations or multi-cloud transformations across data warehousing and analytics, application development, or cybersecurity solutions).
- Experience with Cloud based Contact Center solutions such as call containment, customer satisfaction, cost reduction, etc.
- Experience with migrating to cloud based contact center solutions.
- Ability to travel up to 50% of the time as required.
Preferred qualifications:
- MBA or Master's degree in Computer Science, or a related technical field.
- Experience in leading cloud-based transformation programs and software development solutions.
- Experience working with new and emerging technologies, methodologies, and solutions in the cloud and broader enterprise technology transformation space.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Experience with programs pertaining to data and analytics systems and implementations.
About the job
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
In this role, you will engage directly with customers and key Google partners to deliver, design, build, and advise customers on the best way to transition to Google Cloud. You will specialize in the program management, governance, and orchestration of large-scale cloud transformations. This will involve supporting customers and internal teams from pre-sales through delivery and execution of Google Cloud and customer transformation programs.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $156,000-$234,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Articulate and enable the path to digital transformation, technology adoption, and cloud transformation for strategic pursuits including workload prioritization, organizational and cultural readiness, capability adoption, and goal clarification.
- Hold accountability to customers at the board and executive-level to ensure the program realizes financial benefits, business objectives, and transformational outcomes.
- Define the overall governance model and services delivery plan for the account and establish a cadence to manage the ongoing delivery of the plan.
- Lead the delivery of multi-functional, large-scale Google Cloud transformation projects, as well as manage a partner ecosystem (i.e. product and services).
- Manage the presales scoping lifecycle, customer requirements, and regularly track them to meet the expected outcomes and timelines, stakeholder communication, relationship management, and building mitigation plans as the program evolves.
