Delivery Manager - Benefitfocus
Charleston, SC
About the Job
The Delivery Manager will have lead client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives. This role is responsible for a portfolio of customers within the Professional Services team. The DM will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects. He/she will also partner directly with key business partners (Sales, Finance, Engineering, QA) to manage projects. The Delivery Manager will be responsible for a number of projects and act as a key interface point between Benefitfocus and our Employer and Carrier customers.
Key Responsibilities Include:
- Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization�s project management framework
- Managing project intake into the portfolio
- Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members
- Ensuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plans
- Facilitating requirements gathering discussions and business process changes
- Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations
- Effectively managing expectations of stakeholders involved in a project
- Ensuring all projects are being run in accordance with the Benefitfocus Way
- Providing input to Project Office on implementation best practices and processes
- Effectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensus
Key Competencies:
- Proven leadership skills and ability to direct and manage team members in a matrix environment
- Ability to articulate value for each implementation
- Ability to recognize and understand client business issues and guide solutions
- Resourcefulness: ability to examine all possible options when resolving a problem
- Exceptional Client Relationship Management: ability to identify new opportunities and strengthen relationships with clients
- Excellent organizational skills; detail- and deadline-oriented
- Strong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership
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Keyword: project manager, project management, software implementation, saas, professional services
Required Experience:
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- Bachelor�s degree required
- PMP certification desired
- Experience managing SaaS projects in a lead role (minimum 5 yeas experience)
- Consulting/systems integration implementation experience
- Proficiency in MS Project, Excel, Outlook, Powerpoint, Visio
- Knowledge of benefit plans/structures is a plus
- Ability to travel, as needed, to visit clients during the project lifecycle
From: Benefitfocus