Dental Administrative Assistant - CareSouth
Baton Rouge, LA
About the Job
POSITION SUMMARY
Dental Administrative Assistant will provide administrative support to the dental staff and excellent patient-centered service to dental patients while managing the dental department operational workflow.
- POSITION DUTIES
- Knowledge and understanding of Employee Handbook.
- Carry out the meaning of the CSMD Mission and Vision statements.
- Practice a culture of safety to reduce or prevent risk of injury, claims, loss or liability by utilizing the Risk Management and Infection Control Plan.
- Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
- Be present and ready for work as scheduled.
- Attend in-service trainings, departmental meetings and community events.
- Work cohesively with team members.
- Greet and determine the needs of callers, visitors or patients, answering questions based on knowledge of center and/or policies and procedures.
- Communicates with all patients in a professional manner.
- Enter new and/or updated information for dental patients.
- Contact patients who have not completed dental work their treatment plans.
- Schedule appointments for dental patients. Enter required patient information, new and/or updated, into computer. Cancels or reschedules appointments as required using computerized patient appointment system.
- Provide appointment services to walk-in and work-in patients.
- Refer patients to Front Desk Staff and/or Patient Financial Services Representative regarding financial assistance for patients unable to pay for services or medications.
- Provides needed administrative support; including reports for board meetings and assists dental director as requested.
- Oversee proper use radiation badges for all dental team members, per OSHA regulations.
- Coordinate and track referral of patients who need to see dental specialists or obtain medical clearances from primary care or specialist physicians.
- Participates in Clinic sponsored functions (i.e. health fairs).
- Oversee necessary sterilization records per La. State Board of Dentistry protocol.
- Maintains the integrity of medical records system and confidentiality of workplace information according to the policies and procedures of the organization.
- Knows all codes and communicates codes effectively over the intercom system.
- Works professionally as a team member in conjunction with the dental staff responsible for policies, other department employees and center.
- Operates within the guidelines established by departmental a Center policies and procedures.
- Employee demonstrates knowledge of and adheres to proper chain of command.
- Participates in CQI activities
- Keeps appropriate individuals aware of issues, changes to and/or pertinent problems. Advises appropriate personnel of situations requiring follow-up attention.
- Suggests practical solutions in response to changing regulations and customer, department needs.
- Additional responsibilities as requested by supervisor.
TRAINING
Relias CareSouth Onboarding
Relias Non-Clinical Track
PERFORMANCE MANAGEMENT EVALUATION TYPE
Administrative and Programmatic
- REQUIREMENTS:
- High School Diploma or equivalent. Additional education relating to the dental field is preferred.
- Hands-on computer operations experience in a dental work environment.
- Current CPR certification is required.
- Minimum of two years of experience working in a dental office.
- Experience in collaboration with interdisciplinary healthcare teams.
D. SUPERVISES:
NONE.
E.Physical Requirements:
- Visual acuity - always
- Hand - eye coordination - always
- Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.
- Lifting, Pushing, Pulling - sometimes
- Stooping, Bending, Sitting - sometimes
- Walking- frequent; short distances
- WORK ENVIRONMENT:
- Indoor, environmentally controlled
- Exposure to disease or infections
- No vibrations
- Exposure to artificial and/or natural light
Source : CareSouth