Dental Front Desk - Monticciolo Family and Sedation Dentistry, PLLC

Busy, privately owned Dental Office, is seeking an energetic and knowledeable Dental Front Desk Representative.  Our Company features 12 locations with opportunity for growth. The ideal candiate will have strong Dental Front Desk experienc and strong experience with Dentrix. A personable, patient and team member focused individual is desired. Our Lakewood Ranch office has an amazing doctor and we want our patients and team to have a positive front desk experience. Detail oriented, customer focused and brand building is key.

• Competetive Wage
• Paid Time off
• Paid Holidays
• Bonus Potential
• Health Insurance
• 401k

• Welcomes all patients to the Office by their name; provides personal introduction
• Educates patients on the completion of patient intake forms.
• Confirms, updates, and verifies all patient demographic and clinically necessary information.
• Obtains and updates patient insurance information.
• Educates patients on the next steps; performs patient hand-off to the Dental Assistant of clinician.
• Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs.
• Partners with the Office team to ensure patients’ visits exceed expectations; take appropriate action when visits to not exceed those expectations.
• Partners with the Office team to onboard and train new team members.
• Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
• Partners with the Office Manager and Doctors to optimize the patient schedule and flow.
• Monitors computer system for late patient arrivals, and missed appointments; follows-up with patients to confirm arrival or reschedule for the same day or next available appointment.
• Monitors computer system and completes daily patient appointment confirmations, and completes insurance verification's.
• Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.
• Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.
• Other duties as directed by supervisor.

REQUIREMENTS/QUALIFICATIONS

• Education Level: High School or diploma or GED
• Job Related/Industry Experience: 1-3 years Dental Front Desk experience, additional years experience welcome. 
• Dentrix experience required, strong working knowledge and experience with Dentrix highly preferred
• Ability to use Microsoft Office Word, Excel applications, and company operational systems
• Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems