Department Administrator, Senior - Economic Supports - Hennepin County

Hennepin County's Human Services and Public Health (HSPH) department is hiring a Senior Department Administrator to lead the operations, strategy, and workforce of the Economic Supports area of Human Services.

Economic Supports has over 600+ staff whose mission is to provide access to public assistance programs to meet the basic needs and increase the self-sufficiency of Hennepin County residents. The three main program areas include financial assistance, food support and health care. This role will work across the service area, department, county and with community partners to ensure that these programs are accessible to residents. This leader will also work within and across the department to reduce health and income disparities for residents in Hennepin County.

• Provide senior level leadership to Economic Supports which includes leading 600+ staff in the management, planning and coordination of operations to ensure services are resident focused and operate in compliance with federal and state laws and regulations.
• Be a champion of the resident experience; work with staff to incorporate this into all aspects of service delivery.
• Work collaboratively across the organization and with community partners to reduce disparities and promote opportunities for accessing income, healthcare and employment for residents.
• Engage and collaborate with county, state and federal agency leaders on programmatic and policy strategies that innovate and streamline economic assistance programs.
• Support the management of complex business operations including multiple customer service channels (digital, telephone, community, service centers) including components of quality improvement, resource management, training, and communication.
• Lead and foster a culture of innovation, teamwork and continuous improvement; use data to inform, evaluate and guide decisions, policies, and practices.
• Provide direction and vision for strategic resource management including human resources and financial management/budget.
• Foster and develop leadership at all levels, build talent, and maximize strengths of staff and teams.
• Provide leadership to further department-based strategies that align with county goals, mission and core values for diversity, equity & inclusion.

• Experience:
  • Working with culturally diverse teams and communities and applying diversity, equity and inclusion best practices in efforts to reduce racial and other disparities.
  • Providing leadership through planning, coordinating, organizing, and problem-solving with the ability to think both strategically and tactically. 
  • Leading and managing diverse teams.
  • Working in a large, complex and caseload-oriented environment.
  • Fostering a culture of innovation to problem-solve and think strategically within a regulated and constrained environment.
  • Working creatively within a budget and using innovation and data to find ways to effectively manage resources.
  • Communicating and engaging effectively with employees at all levels of the organization, as well as with community members and other government organization.
  • Creating operational and strategic goals and plan and executing on complex workplans.
  • Working with public assistance and healthcare programs.
• Experience or education around addressing racial equity, gender equity, LGBTQIA equity, neurodiversity equity, and/or differing ability equity.
• Ability to:  
  • Lead through ambiguity and change.
  • Use data to lead and build a data informed and literate culture.
  • Establish and build relationships with employees at all levels of the organization, as well as with community members and other governmental entities.