Deputy Program Manager - ASRC Federal Holding Company

This may include all of the following:

• In the absence of the Program Manager, serves as the Program Manager with all required responsibility and authority of the Program Manager position
• Holds full authority for contract operations as related to:

  • Day to day operational performance
  • Resource Management
  • Customer Relationship Management
  • Procurement Management
  • Employee Performance Management
  • Employee Awards and Recognition
  • Supports the Program Manager in making decisions to Hire, Terminate, and/or Transfer employees
  • Supports the Program Manager in training, promoting and disciplining employees
  • Represent the Program Manager at partner meetings with FLETC staff and partner agencies

• May direct and oversee team leads, supervisory and subordinate personnel assignments and activities to ensure program operations success
• Interact and collaborate with all corporate senior management and shared services personnel
• Measures/assess customer satisfaction
• Follows up with customers, in coordination with Program management, to ensure that customer satisfaction regarding contract performance
• Addresses customer complaints in a timely manner, and communicates status back to the customer on outstanding issues; at a frequency that is desired by the customer
• Monitors performance of managers/supervisors; submission of required reports; contract data requirements; financial performance; and prompt resolution of performance issues
• Leads the workforce in partnering with customers to continuously improve performance and business relations
• Conducts briefings and participates in meetings for internal and external stakeholders for program operations
• Responsible for compliance and delivery of services as defined by the contract performance objectives
• Reviews and approves contract modifications, approves budget implementation, approves requisitions and project execution
• This is an on-call position responsible for responding to the customer during and after duty hours
• As directed by the Program Manager, author and/or contribute data to the Monthly Program Review
• Oversees and manages all activities involving QC and compliance with applicable regulatory requirements; conducts audits; and reviews and analyzes data and documentation
• Identify areas for process and continual improvements with the goal of having all facility and regulatory policies and procedures documented, implemented and communicated.
• Create & review written policies & procedures related to the implementation and maintenance of the Quality Management System activities.
• Identify compliance issues that require follow-up or investigation.
• Perform root cause analysis & implementation of corrective action for process related concerns.
• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations
• Inspect/evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Performance evaluation and merit analysis for all exempt employees on the contract
• Essential Personnel responsible to help manage in the event of inclement weather (hurricanes, flooding, et al), plague, government closure, or disruption of funding from the customer
• Perform other duties as assigned