Desk Support Technician - Alpha Technologies Services LLC

The Desktop Support Technician will be the first line of defense in our IT support team, ensuring that our Windows-based desktop environment runs smoothly and efficiently. You will troubleshoot and resolve technical issues, provide excellent customer service, and support our internal users with their day-to-day IT needs. Additionally, you will assist with system operations functions, including monthly server patching, and have the opportunity to expand your skills in this area. This position will support both Dynisco and Alpha Technologies companies. This role is based in the Alpha Technologies location in Hudson Ohio.

Key Responsibilities:

• Desktop Support:
• Provide on-site and remote support for Windows-based desktops and laptops.
• Diagnose and resolve hardware and software issues promptly and effectively.
• Install, configure, and update operating systems, applications, and drivers.
• Manage user accounts, permissions, and passwords in Active Directory.
• Assist with onboarding and offboarding processes, including setting up new workstations and decommissioning old ones.
• SysOp Functions (i.e., Network & Server):
• Assist with monthly server patching and updates.
• Support basic server maintenance tasks under the guidance of senior sysadmins.
• Minimize downtime of network and ensure a seamless network environment for employees.
• Customer Service:
• Provide outstanding customer service and technical support to internal users.
• Document issues and resolutions in the IT ticketing system.
• Communicate effectively with users to understand their needs and provide timely solutions.
• Collaboration and Growth:
• Collaborate with the IT team to identify and implement improvements to the IT environment.
• Participate in training and professional development to enhance your technical skills.
• Demonstrate a willingness to take on additional responsibilities and grow within the sysadmin role.

Qualifications:

• Education and Experience:

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 1-3 years of experience in desktop support or a related IT role.
• Familiarity with Windows operating systems, including Windows 11 and Windows Server.

• Technical Skills:

• Proficient in troubleshooting hardware and software issues.
• Experience with Active Directory, MS Office Suite, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

• Soft Skills:

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks.

Preferred Qualifications:

• Experience with server patching and basic system administration.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the duties of this job, the employee is regularly required to talk and hear.

What You Can Expect from Us Our goal is to provide employees and their families with a comprehensive and competitive benefits package. Our benefits include Health Insurance, Health Savings/Flexible Spending Accounts, Dental Insurance, Vision Insurance, Life Insurance/Accidental Death & Dismemberment, Short-Term/Long-Term Disability, 401(k) company match on first 5%, Paid-Time Off, 11 Company-paid Holidays, Bereavement Leave, Jury Duty, Military Leave, Employee Assistance Program and Educational Assistance Reimbursement.

Who We Are Dynisco is a global leader in innovative applications of high precision, sensor-based technology and critical insight solutions that improve process safety and performance for the plastics, oil & gas markets. The company serves a diverse group of customers throughout the world and with more than 6 decades of commitment to helping customers, Dynisco provides the tools and services for the polymer industry allowing customers a "window into the process". The information Dynisco provides allows our customers to keep their process consistent regardless of their global locations. Dynisco's diverse portfolio of sensing and polymer test equipment delivers some of the most accurate information available in the market for the measurement of polymer rheology, pressure, and temperature. Over the next 5 years, Dynisco will be aggressively expanding its business and is seeking top-level talent to join our growing team. (www.dynisco.com) Come help us and some of the biggest names in plastic production shape the future of sustainability in the plastics industry. Learn more about us here!

Dynisco is headquartered in Franklin, Massachusetts, with facilities in Heilbronn, Germany and Malaysia. Dynisco will not pay to relocate. We are an EOE M/F/D/V employer.

Alpha Technologies, an Indicor™ company, is the world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation and data acquisition/analysis software systems.

Our Team. Globally, we are a team of diverse and talented individuals. Qualified candidates come to "Dynisco with a passion to grow while making a difference with innovation, employee engagement, customer partnerships and continuous improvement.
Our Culture. Every employee has a voice. At Dynisco, new hires are selected to affect change, participate in solutions, challenge the norm, collaborate and contribute.

DYNISCO VALUES

• Respect: We believe in the dignity of every person and the power that can be harnessed through diversity in talents, perspectives, and experiences.
• Credibility: We strive to earn long-lasting trust and credibility with others through uncompromising ethics, integrity, quality performance, and honoring our commitments.
• Customer Commitment: We meet or exceed customer needs and expectations by demonstrating deep understanding, meaningful collaboration, and a positive productive experience.
• Pursuit of Excellence: We promote a growth mindset that fosters creativity, innovation, and learning, to drive continuous improvement.
• Community Responsibility: We actively participate in our communities to support social priorities, help those in need, and drive a more sustainable future.

At Dynisco, we value the unique backgrounds, skills and abilities each team member brings to our workplace. We believe everyone deserves a fair opportunity to succeed and appreciate the experiences and perspectives each person brings beyond the traditional job requirements. Please don't hesitate to apply even if you do not meet full requirements - we'd love to hear from you!