Deskside Support Agent - Ztek Consulting INC
Morristown, NJ
About the Job
Job Title: Deskside Support Agent
Duration: 6-12 months
Location: Onsite - Charlotte, NC or Morristown, NJ
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top 3 skills required for this role?
1.Hardware and Software Installation and Troubleshooting
2.Handson experience with tools such as ServiceNow, Beyond Trust, RSAT-Users and Computers, Azure Portal, Intune, SysTrack, ZDX, Ricoh Admin Portal, CyberArk, and MS Teams
3.Very good understanding of Incident, Problem and asset management processes
Duration: 6-12 months
Location: Onsite - Charlotte, NC or Morristown, NJ
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top 3 skills required for this role?
1.Hardware and Software Installation and Troubleshooting
2.Handson experience with tools such as ServiceNow, Beyond Trust, RSAT-Users and Computers, Azure Portal, Intune, SysTrack, ZDX, Ricoh Admin Portal, CyberArk, and MS Teams
3.Very good understanding of Incident, Problem and asset management processes
Job Description/ Responsibilities
Experience with operating system image builds, software push platforms (Intune and SCCM)
Knowledgeable in Office 365 technology
Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration
Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem)
Knowledge on Windows Autopilot as a modern OS Deployment solution.
Basics of Azure Windows virtual Desktop
Proven experience with ticket tracking systems (ServiceNow)
Strong presentation, communication and interpersonal skills with the ability to interact professionally
with a diverse group of technical personnel, executives, managers, and subject matter experts
Asset Management updates/clean up in the Asset Management System and AD clean up
Install and upgrade software and operating systems
Support video and audio conferencing requests as necessary
Troubleshoot network and local printers issues.
Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked
Maintain documented software and hardware inventories
Level 2 onsite or remote support for complex customer issues and requests.
Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.
Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Experience with operating system image builds, software push platforms (Intune and SCCM)
Knowledgeable in Office 365 technology
Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration
Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem)
Knowledge on Windows Autopilot as a modern OS Deployment solution.
Basics of Azure Windows virtual Desktop
Proven experience with ticket tracking systems (ServiceNow)
Strong presentation, communication and interpersonal skills with the ability to interact professionally
with a diverse group of technical personnel, executives, managers, and subject matter experts
Asset Management updates/clean up in the Asset Management System and AD clean up
Install and upgrade software and operating systems
Support video and audio conferencing requests as necessary
Troubleshoot network and local printers issues.
Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked
Maintain documented software and hardware inventories
Level 2 onsite or remote support for complex customer issues and requests.
Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.
Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Source : Ztek Consulting INC
