Desktop Support Analyst - Envision, LLC

Purpose This is an IT Support position within the North America Enterprise IT Team with the following main responsibilities:

• Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.
• Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.
• Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

Specific Responsibilities:
 Planning & Administration
· Provide information and assist IT Service Delivery Manager with IT budgeting and cost control.
· Follow and enforce policies regarding IT management, security, standards and procedures.
· Assists users with business proposal generation, regarding our standards and policies.
IT Infrastructure & Support:
· Ensure optimum support for end-users at all times within agreed service levels. · Ensure that relevant IT documentation is maintained and up to date.
· Support and maintain the IT Infrastructure security standards to be compliant with the security policy.
· Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
· Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
· Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing.
· Support and maintain the IT Infrastructure audit compliance.
· Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
· Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, NA Applications or Divisional Applications)
· Uses the helpdesk as the central point for all IT issues and service requests.
Communication:
· Establish good working relationship with users and other sources of support and assistance.
· Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service.

Requirements: Education:
· College/University degree in a related field or experience may be considered in lieu of formal education.
Experience:
· Minimum of 5-10 years’ experience within a general IT environment
· Previous experience in supporting clients, servers, communication equipment (preferably CISCO)
Skills/Knowhow:
· Uses basic understanding of the IT Field:
o VMware ESXi / VCenter knowledge
o Windows Server versions 2012 through 2022
o Cisco networking knowledge
o CITRIX; MS Remote Access
o PowerShell/scripting
· Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
o IP networking administration and services including DNS, DHCP
o Security & Compliance tools
o Active Directory, GPO & policy design and support
o Microsoft Windows Operating Systems 7 - 11