Desktop Support Analyst - Software Guidance & Assistance

Software Guidance & Assistance, Inc., (SGA), is searching for an Enterprise Analyst for a contract assignment with one of our premier Utility services clients in Tampa, FL.

Responsibilities :

• Enterprise level desktop analyst support.
• Maintain and administer existing Enterprise Desktop Technology Domain (EDTD) hardware & software throughout the firm.
• Participate in projects to implement EDTD technologies throughout the firm.
• Provide subject matter technical assistance, knowledge transfer and mentoring to other IT Staff and other technology users for the EDTD throughout the firm.
• Evaluate, recommend new or improved methods, tools or systems for the EDTD and integrate future technology solutions into the EDTD throughout the firm.
• Actively steer business unit process analysis and technology decisions by providing consultation on enterprise desktop applications, technology and implementation approaches.
• Act as lead resource on projects that utilize or affect enterprise systems resources.
• Interacts with all levels of employees throughout the firm. Also has a high degree of interaction with all Information Technology departments.
• Interacts with outside consulting firms, software and hardware vendors, and technical personnel in other organizations.
• Work Safely*

Required Skills:

• High School Diploma or Equivalent.
• Six (6) years of demonstrated technical experience in supporting or administering a relevant technology (e.g. Microsoft Windows, MSOffice, Active Directory) in a medium size corporate environment is required.
• A college degree may be considered in lieu of 4 years comparable related experience.
• Enterprise level certification (e.g.: Microsoft Modern Desktop Administrator, Micorsoft End-Point Manager Administrator, Microsoft Orchestrator, Microsoft Enterprise Desktop Administrator) may be considered in lieu of experience or education requirements.
• SCCM expertise.
• ** needs to be specialized in Windows Server operating system with a high level of understating of Microsoft Active Directory and Windows Server Operating systems (2008, 2012, 2016, 2019) **
• Working knowledge and ability to support and administer most of the following Advanced Enterprise Technology Components:
  • 3rd level IT escalation support including networking, group policy, security
  • Workstation Administration (e.g. Microsoft Active Directory, Group Policy, BeyondTrust Power Broker)
  • Microsoft Desktop technology products (e.g. Windows 10 and higher, MSOffice, MSProject)
  • System Center Configuration Manager or other Windows imaging and software deployment technologies
  • Software package development and associated tools (e.g. AdminStudio, Orca)
  • PowerShell expertise
  • Apple Desktop technology products (e.g. OS X, iOS, Office for Mac)
  • JAMF Casper Suite, or other Apple imaging and software deployment technologies
  • Mobile computing (e.g. Mobile devices, Microsoft Direct Access
  • Service Management infrastructure components
  • Inventory, CMDB Management (SQL, pc lifecycle management

Preferred Skills:

• Bachelor's degree in a computer-related field.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.