Desktop Support Analyst at Ovation Workplace services

· FSO is hands and feet for HCL & Aptiv both.

· He will be pulled for any outage, network, AD, server, data center team, construction, production, operation, development ( wherever they need some physical touch labor to pick up equipment and deliver assets within campus/facility ).

· Installing, repairing, and maintaining equipment on client sites

· Inspecting and installing equipment on every area of sites ( multiple buildings, multiple floors ) and new technologies

· Reporting on project status, identifying root cause of issue & sharing RCA with client in professional format.

· This job usually involves frequent traveling to client locations, all sites, all floors ( while assets/monitors in their hands )

· Crawling under the desk to plug/unplug cables/switches.

· Responding fast and acting too fast to emergency calls, might require running ( in case lift is not advised to use in emergency situations ).

· Shifting & tracking assets/equipment to one place to other based on requirement.

Scope of work duties

· Windows OS, Mobile Devices, O365 Environment, Printing, ID/AD Accounts, Accesses, VPN, Conferencing & Equipment

· ITSM knowledge

· Direct, Shoulder Tap availability

· Shift hours: 8am – 5pm (1 Hour Lunch)

· Additional Network capability :

· As you know FSO is hands and feet support for network team on-site.

· We really need some network exposure so that FSO can understand what they are talking about over the phone.

· We have dedicated network team, but our FSO responsibility is to co-ordinate with them :

Description

• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.

• Troubleshooting LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware.

• Collaborated exposure in Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP. All must have done along with network engineer. Not expected to do it alone.

•Configuring firewalls, routing and switching to maximize network efficiency and security. All must have done along with network engineer. Not expected to do it alone.

· Right now our FSO haven’t seen how it is done, so they go blank to troubleshoot network devices along with my network team (remote).

Asset Manager Job Description:

The role of Asset Manager, delivering services from the APTIV Troy MI. location, will have primary responsibilities for addressing New Hire/Onboarding requests on ITSM portal.

Schedul Additional Roles:

1. Ownership of EUC assets, associated to steady support at the Troy MI. site.

a. Asset Inventory Accuracy

i. Stock Room Spares

1. Inventory

2. Stock Replenishment (Threshold)

3. Asset Accuracy (SNOW)

ii. Loners

1. Sign In/Out Sheet

b. SNOW updates as pertains to: Loaners/Site Spare deployments

i. Assigned to

ii. Location

iii. State

iv. Make/Model

v. Type

c. Imagining:

i. All store devices shall be re-imaged prior to completing the In Storage tasks

1. New and Used assets

2. Local procedures will be created to identify device in storage

NOTES:

• Overall ownership and control of assets being utilized during daily deskside support endeavors.

• All devices being distributed are required to be maintained and updated immediately in SNOW.

• AM Backup role will be required and identified.

· Right Process and ownership is key to assist in maintaining an accurate accountability of the sites IT assets.