Desktop Support Engineer - MLL - Ztek Consulting INC
Warsaw, IN
About the Job
Job Title: Desktop Support Engineer - MLL
Duration: 6-12 months
Location: Onsite Warsaw, IN
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top skills required for this role?
Desktop Support at an Enterprise level
Life Science Manufacturing site support knowledge, Lab support
Health Care / life Sciences domain Knowledge
Excellent communication skills
Duration: 6-12 months
Location: Onsite Warsaw, IN
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top skills required for this role?
Desktop Support at an Enterprise level
Life Science Manufacturing site support knowledge, Lab support
Health Care / life Sciences domain Knowledge
Excellent communication skills
Job Description/ Responsibilities
MLL Systems Support: Provide on-site Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation. This includes diagnosing and resolving hardware, software, and network-related issues in manufacturing, distribution, and R&D environments.
Compliance and Quality Processes: Strictly adhere to GxP guidelines, SOPs, Work Instructions, security policies, and IT hardware and software standards. Ensure all activities are conducted within the framework of quality management processes, maintaining meticulous records to support audit requirements.
ITIL & ITSM Practices: Utilize ITIL principles in IT Service Management (ITSM) to manage incidents, problems, and changes effectively. Ensure all actions are logged and tracked in ServiceNow, maintaining high standards of documentation and communication.
Firewall and Network Management: Understand and support systems that are behind firewalls, ensuring secure and compliant operations. Coordinate with network and security teams to troubleshoot connectivity and access issues related to MLL systems.
Critical Thinking: Apply strong critical thinking skills to analyze complex problems, assess various solutions, and implement the most effective resolution, all while ensuring adherence to established IT hardware and software standards, as well as organizational policies. Think ahead to anticipate potential issues before they arise and propose compliant solutions that align with these standards.
Broader System Understanding: Develop and maintain a broad understanding of the enterprise IT environment, including dependent systems such as Active Directory, cloud services, and network infrastructure. Use this knowledge to triage and resolve complex issues affecting MLL systems.
Documentation and Knowledge Management: Contribute to and maintain comprehensive documentation of all MLL systems and support procedures. Assist in creating and updating knowledge base articles to enhance the efficiency of the support team.
Asset Management: Assist in the tracking and management of MLL assets, including hardware, software, and instrumentation connected to critical systems.
Continuous Improvement: Participate in continuous improvement initiatives by identifying opportunities for process optimization, automation, and enhancing the overall user experience within the MLL environment.
Education: Bachelor's degree in information technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server, ITIL Foundation) are highly desirable.
Experience: 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries. Experience with GxP, ITIL, and working in a controlled, highly regulated environment is essential.
Technical Skills:
o Proficiency in Windows operating systems, with experience in environments where systems are connected to laboratory or manufacturing equipment.
o Strong understanding of network principles, including managing systems behind firewalls.
o Experience with ITSM tools, preferably ServiceNow, and following ITIL processes.
Critical Thinking Skills: Strong critical thinking skills with the ability to analyze complex problems, assess various solutions, and implement the most effective and compliant resolution. The ability to think ahead and anticipate potential issues, ensuring that all actions adhere to established IT hardware and software standards, as well as organizational policies.
Compliance and Quality Processes: Strictly adhere to GxP guidelines, SOPs, Work Instructions, security policies, and IT hardware and software standards. Ensure all activities are conducted within the framework of quality management processes, maintaining meticulous records to support audit requirements.
ITIL & ITSM Practices: Utilize ITIL principles in IT Service Management (ITSM) to manage incidents, problems, and changes effectively. Ensure all actions are logged and tracked in ServiceNow, maintaining high standards of documentation and communication.
Firewall and Network Management: Understand and support systems that are behind firewalls, ensuring secure and compliant operations. Coordinate with network and security teams to troubleshoot connectivity and access issues related to MLL systems.
Critical Thinking: Apply strong critical thinking skills to analyze complex problems, assess various solutions, and implement the most effective resolution, all while ensuring adherence to established IT hardware and software standards, as well as organizational policies. Think ahead to anticipate potential issues before they arise and propose compliant solutions that align with these standards.
Broader System Understanding: Develop and maintain a broad understanding of the enterprise IT environment, including dependent systems such as Active Directory, cloud services, and network infrastructure. Use this knowledge to triage and resolve complex issues affecting MLL systems.
Documentation and Knowledge Management: Contribute to and maintain comprehensive documentation of all MLL systems and support procedures. Assist in creating and updating knowledge base articles to enhance the efficiency of the support team.
Asset Management: Assist in the tracking and management of MLL assets, including hardware, software, and instrumentation connected to critical systems.
Continuous Improvement: Participate in continuous improvement initiatives by identifying opportunities for process optimization, automation, and enhancing the overall user experience within the MLL environment.
Education: Bachelor's degree in information technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server, ITIL Foundation) are highly desirable.
Experience: 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries. Experience with GxP, ITIL, and working in a controlled, highly regulated environment is essential.
Technical Skills:
o Proficiency in Windows operating systems, with experience in environments where systems are connected to laboratory or manufacturing equipment.
o Strong understanding of network principles, including managing systems behind firewalls.
o Experience with ITSM tools, preferably ServiceNow, and following ITIL processes.
Critical Thinking Skills: Strong critical thinking skills with the ability to analyze complex problems, assess various solutions, and implement the most effective and compliant resolution. The ability to think ahead and anticipate potential issues, ensuring that all actions adhere to established IT hardware and software standards, as well as organizational policies.
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Source : Ztek Consulting INC
