Desktop Support Engineer - Diverse Linx
toronto, ON
About the Job
Desktop Support Engineer
Toronto ON (Remote)
Fluent in Russian
Responding to client support requests via phone or in person.
Contacting clients to find out the nature of the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training on computer operation and management.
Completing job reports and ordering supplies, including procuring replacement hardware through third party vendors as needed and following the required process and procedures
You will also service Executives and ensure a smooth and high-quality service
Shift work, on call or weekend work may be required as needed
What type of experience do you need to be successful in this role?
Proven work experience as Desktop Support Engineer or Support Technician.
Extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems (Windows 8, 10), software applications (Office 365, Intune) and remote connection systems.
Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.
Excellent interpersonal skills.
Good written and verbal communication skills.
Proven experience working within ITIL governance.
A-level or equivalent qualification ideally in an IT related discipline
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Toronto ON (Remote)
Fluent in Russian
Responding to client support requests via phone or in person.
Contacting clients to find out the nature of the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training on computer operation and management.
Completing job reports and ordering supplies, including procuring replacement hardware through third party vendors as needed and following the required process and procedures
You will also service Executives and ensure a smooth and high-quality service
Shift work, on call or weekend work may be required as needed
What type of experience do you need to be successful in this role?
Proven work experience as Desktop Support Engineer or Support Technician.
Extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems (Windows 8, 10), software applications (Office 365, Intune) and remote connection systems.
Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.
Excellent interpersonal skills.
Good written and verbal communication skills.
Proven experience working within ITIL governance.
A-level or equivalent qualification ideally in an IT related discipline
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx