Desktop Support (PTX2024-7597) - RealManage
Plano, TX
About the Job
Overview
CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.
Responsibilities
This is not a remote position
The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to details is a must.
· Install drivers / hardware
· New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
· Hardware support (desktops, laptops, printers, etc.)
· 1st and 2nd level troubleshooting
· Assist with higher level tasks when needed
Qualifications
· 2+ years of desktop support experience
· Intermediate knowledge of networking (wired and wireless)
· Office apps (documents, spreadsheets primarily)
· Desktop Support knowledge within a corporate environment (domains, DNS, etc)
· 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
· Great attention to details
· Willing to learn new tasks / skills
· Good written AND verbal communication skills
· Pleasant personality and ability to clearly communicate with people.
· Must be able to succeed in a dynamic team environment and be open to overtime when necessary
Pay and Benefits:
$55,000 to $70,000, depending on education and experience.
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays