Desktop Support Service - Ampcus Incorporated
Lake Forest, CA 92630
About the Job
Bravens Inc., part of the Ampcus Group of Companies, is a Certified Minority-Owned global consulting firm. We specialize in Human Capital services, delivering expert staffing solutions across various sectors, including both IT and non-IT fields. Our focus extends to providing talent with specialized skill sets to meet diverse business needs.
Job Title: Desktop Support Service
Onsite day one - Lake Forrest, IL
What are the top 4 skills required for this role?
1. Strong technical knowledge of desktop operating systems and software applications
2. The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
3. Experience working with Active Directory and other directory services.
4. Accountable for procurement and Asset management of end user devices
Job Description/ Responsibilities
Experience providing deskside support to end-users in a corporate environment
Excellent communication and customer service skills
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Familiarity with remote access tools and techniques
Ability to manage multiple priorities and work effectively under pressure
Willingness to work flexible hours, including evenings and weekends, as required.
Level 2 onsite or remote support for complex customer issues and requests
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading activities like customer relocations and departmental infrastructure build out
Will analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Will triage issues such as physical layers, usernames and passwords
Will uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Will perform onsite installations or replacements of various hardware components and software repair
Will perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Familiarity with remote access tools and techniques
Experience working with Active Directory and other directory services.
Experience: Years of Experience: 6.00 Years of Experience
Bravens Inc. is an Equal Opportunity Employer. We provide consideration for employment to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.
Job Title: Desktop Support Service
Onsite day one - Lake Forrest, IL
What are the top 4 skills required for this role?
1. Strong technical knowledge of desktop operating systems and software applications
2. The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
3. Experience working with Active Directory and other directory services.
4. Accountable for procurement and Asset management of end user devices
Job Description/ Responsibilities
Experience providing deskside support to end-users in a corporate environment
Excellent communication and customer service skills
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Familiarity with remote access tools and techniques
Ability to manage multiple priorities and work effectively under pressure
Willingness to work flexible hours, including evenings and weekends, as required.
Level 2 onsite or remote support for complex customer issues and requests
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading activities like customer relocations and departmental infrastructure build out
Will analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Will triage issues such as physical layers, usernames and passwords
Will uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Will perform onsite installations or replacements of various hardware components and software repair
Will perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Familiarity with remote access tools and techniques
Experience working with Active Directory and other directory services.
Experience: Years of Experience: 6.00 Years of Experience
Bravens Inc. is an Equal Opportunity Employer. We provide consideration for employment to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.
Source : Ampcus Incorporated
