Desktop Support Services at The Evolvers Group

Title:  Desktop Support Service

Work Location: 240 S Water Street Henderson, NV 89015

Work Schedule : Monday – Thursday 7:30 AM – 5:30 PM

38-hour work week (9.5 hours/day - .5 unpaid lunch) = 10-hour workdays

Contract Duration: 6+ Months

Pay: Please provide your expected pay in the attached form

Job Description

• Workstations have the BIOS configured properly, Image workstation devices to City standards
• Workstation devices are tested prior to deployment workstation devices are appropriately wiped and decommissioned
• Using imaging software to deploy standard images, Testing endpoint configuration before and after deployment
• Deploy endpoints onsite at many City locations Make modifications to endpoint configuration as necessary
• Providing helpdesk support relating to day-to-day operations and the Workstation Refresh Project Assisting users with hardware and software issues
• Troubleshooting and resolving technical problems Collaborating with project stakeholders to communicate status, objectives, and timelines
• Maintain accurate records of service requests, project status, and resolutions to issues Responds to customer inquiries and service requests
• employee computer accounts and access; resets passwords; research access rights and modifies employee access for multiple systems  
• Provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems;   escalates unresolved issues Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns
• Provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure Coordinates projects, such as computer systems, AV systems,  software, installations, and replacements with other technical staff and/or vendors   Provides training to non-technical employees and technical.

Required Skills and Experience

• One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services
• Excellent problem solving and communication skills
• Ability to work well independently and as part of a team

Desired Skills and Experience

• Strong knowledge of desktop hardware and software
• A+ Certification
• Prior experience in a helpdesk support role