Desktop Support Technician - $55k at Vaco, LLC
Henderson, NV
About the Job
Onsite IT Duties and Responsibilities Focus on tasks and needs while remaining friendly and furthering a positive culture and work environment
Execute standard procedures, workflows, and knowledge; this means working through the documented needs of the center and communicating if changes are required
Adhere to our escalation process, and quickly and professionally communicate any matters of escalation to IT leadership
Actively manage any IT Operations tasks or tickets you have created to ensure completion
Move the ball forward in all things related to completing IT needs within the assigned market
Communicate with colleagues involved in those tickets and tasks on a regular, daily basis
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications within corporate standards
Enforce compliance of the IT standards, no one-off deviations at a center, etc.; each center is designed with enterprise in mind and visiting one center should be like visiting all centers
Participate in pilot or other testing as required to support the business
Any troubleshooting as required, and other reasonable task pertaining to information technology
Required Skills/Abilities: Valid drivers’ license and access to a car, with the ability to drive between centers in a market daily
Ability to verify WAN, LAN, and Internet connectivity
Ability to verify / trace cabling from endpoint device to wall / jack termination, to switch port, to punch block
Excellent attention to detail and ability to label and implement proper cable management
Ability to inventory using asset tagging and labeling
Exceptional customer service orientation and team mindset
Ability to effectively communicate to customers and leadership
Strong understanding of the organization’s goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on listening and questioning skills
Ability to document and write with proper grammar and spelling
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language to non-technical staff and end users
Ability to effectively prioritize and execute tasks in a fast-paced environment
Education and Experience: Associates or bachelor's degree with two years of experience, or four years of experience in related field, preferred
Two or more years’ experience in health care, preferred
Demonstrated experience with Service Now, preferred
Experience in IT best practices, ITIL environment or current ITIL certification(s), preferred
Experience collaborating with outsourced service desk and field services vendors
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals
As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
Vaco also wants all applicants to know their rights that workplace discrimination is illegal
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity
You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications
You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application
In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies
California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure
The individual may also be eligible for discretionary bonuses.
Execute standard procedures, workflows, and knowledge; this means working through the documented needs of the center and communicating if changes are required
Adhere to our escalation process, and quickly and professionally communicate any matters of escalation to IT leadership
Actively manage any IT Operations tasks or tickets you have created to ensure completion
Move the ball forward in all things related to completing IT needs within the assigned market
Communicate with colleagues involved in those tickets and tasks on a regular, daily basis
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications within corporate standards
Enforce compliance of the IT standards, no one-off deviations at a center, etc.; each center is designed with enterprise in mind and visiting one center should be like visiting all centers
Participate in pilot or other testing as required to support the business
Any troubleshooting as required, and other reasonable task pertaining to information technology
Required Skills/Abilities: Valid drivers’ license and access to a car, with the ability to drive between centers in a market daily
Ability to verify WAN, LAN, and Internet connectivity
Ability to verify / trace cabling from endpoint device to wall / jack termination, to switch port, to punch block
Excellent attention to detail and ability to label and implement proper cable management
Ability to inventory using asset tagging and labeling
Exceptional customer service orientation and team mindset
Ability to effectively communicate to customers and leadership
Strong understanding of the organization’s goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on listening and questioning skills
Ability to document and write with proper grammar and spelling
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language to non-technical staff and end users
Ability to effectively prioritize and execute tasks in a fast-paced environment
Education and Experience: Associates or bachelor's degree with two years of experience, or four years of experience in related field, preferred
Two or more years’ experience in health care, preferred
Demonstrated experience with Service Now, preferred
Experience in IT best practices, ITIL environment or current ITIL certification(s), preferred
Experience collaborating with outsourced service desk and field services vendors
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals
As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
HR@vaco.com
.Vaco also wants all applicants to know their rights that workplace discrimination is illegal
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity
You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications
You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application
In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies
California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure
The individual may also be eligible for discretionary bonuses.
