Desktop Support Technician - TEEMA Group Solutions
Caledonia, MI 49316
About the Job
Job Title: Desktop Support Technician
Location: Caledonia, MI
Salary: $54,080.00
Position Overview
Our client is actively seeking an experienced Onsite Desktop Support Technician to provide top-tier technical support. This role requires hands-on experience with a range of hardware and software, especially in a fast-paced IT environment. Ideal candidates will possess strong troubleshooting abilities, a solid background in IT support, and certifications in A+ and Network+. This position is perfect for someone eager to advance their expertise in both Windows and MAC OS, Office 365, Azure AD, and Microsoft Intune.
Responsibilities
Technical Support: Provide onsite support for hardware break-fix issues, including laptops, desktops, monitors, network cabling, and printers.
Software Support: Troubleshoot and resolve software issues related to Windows OS and MAC OS environments, including Office 365.
Azure and Intune Support: Handle basic support functions for Azure AD (e.g., password resets) and manage Microsoft Intune for device management.
Ticketing System Management: Utilize Jira and a custom internal application to track, prioritize, and escalate support requests, ensuring timely issue resolution.
Collaboration: Work closely with team members to tackle complex technical challenges efficiently.
Documentation: Document support processes and procedures for knowledge sharing and continuous improvement.
Requirements
Certifications: Current A+ and Network+ certifications are required.
Experience: Minimum 4 years of IT support experience in a professional environment.
Office 365 and Intune Expertise: Proven experience supporting Office 365 and managing devices with Microsoft Intune.
OS Support: Experience with both Windows OS and MAC OS support, including hardware break-fix for laptops, desktops, monitors, and peripherals.
Azure AD Skills: Basic Azure AD support, including password resets and user management.
Ticketing Systems: Proficiency with ticketing systems, particularly Jira and internal ticketing tools.
Communication Skills: Strong troubleshooting, communication, and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Shift
Schedule: Regular day shift hours, with flexibility as needed.
On-call Rotation: Rotating on-call duty once every 5-7 weeks.
