Desktop Support Technician - Danta Technologies

We're looking for a Desktop Support Technician. This opportunity is located in Columbus, Mississippi (Onsite)

" Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.

" Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.

" Should be familiar with collaboration tools, meeting room equipment and meeting room checks.

" Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.

" Troubleshooting Windows Profile, printers, shared drives related issues.

" Troubleshooting network connectivity issues.

" Deploying standard image on desktops and laptops using SCCM.

" To provide 1st line technical support; answering support queries via phone and email.

" To maintain a high degree of customer service for all support queries and adhere to all service management principles.

" Familiarity with IT Infrastructure tools such as SCCM, GSuite, etc.

Technical Proficiencies:

" To take ownership of user problems and be pro-active when dealing with user issues.

" To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.

" Respond to inquiries from clients and help them resolve any hardware or software problems.

" To escalate more complex calls to the relevant IT Support member.

" To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.

" Pre-build PCs. Good Experience in deskside support

Required Skills and Experience:

" Associate Degree in Computer Science or related field

" Professional demeanor

" Excellent communication skills

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.