Desktop Support Technician - Danta Technologies

Desktop Support Technician in Downers Grove, IL(Onsite)

Responsibilities

Good in Data Analysis & Reporting using MS Office and ITSM tools

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create rollout plans for changes requests

Coordinate implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have good technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

Technical Requirements

Phone support experience necessary.

Technical Service desk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Windows Operating systems

Clients: Windows XP, Windows 10

Servers: Windows 2008/2012/2016

Knowledge of Active Directory

ITSM ticketing tools such as Service now , Remedy, Client Service Center, client Service Center

Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox),

VPN and remote dial-in users

Support for laptop, desktops, and printers all models

PDA and blackberry support

Others: Adobe Acrobat and other common desktop applications like WinZip, etc

Soft Skills

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills

Good working knowledge of MS OFFICE (Including MS Project and Visio)

Should have a great customer handling skills

Able to handle unforeseen situations

High level of acceptance

Can drive HCL's value and its methodology

Other Skills / Experience

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

Ability to learn new information quickly and the willingness to do so at all times.

Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.

Customer Focus

Teamwork

Technical Expertise

Interpersonal Effectiveness

Concern for Order and Quality

Years of Experience

Relevant : 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.

Certification requirements

Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification

ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.