Desktop Support Technician at The Peak Organization

We are seeking a Desktop Support Technician to join our team! We are looking for someone with a minimum of 2-3 years’ experience providing desktop support in a corporate setting preferably financial services or trading floor. This is a long-term part time indefinite contract role with 20 hours per week required/expected. Dental, Life, Medical, Paid Time off, and Vision benefits will be included.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Mid-Level experience with Win10 OS, MS Teams, MS 365 Products, Iphone Basics, Wyse Terminals
• Understanding of Virtualization, VDI theory, hands on experience with AV equipment
• Build laptops and desktops
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Previous experience in IT, customer service, or other related fields specifically financial services
• Ability to build rapport with clients
• Ability to communicate effectively with a management team that is not onsite
• Excellent punctuality and attendance
• Reliable communication
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor