Desktop Support Technician - Motion Recruitment Partners, LLC

Our client is looking for a Desktop Support Technician for a 4-month contract in Lincoln, NE 68516.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses
Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 4 months

Required Skills & Experience

• High school diploma requires, post-secondary education in related field or equivalent work experience preferred
• 2-3 Years relevant experience in the IT technical support for desktops, and networks is a plus
• Excellent problem solving skills
• A+ Certification
• Excellent customer relationship skills
• General knowledge and experience with at least one desktop imaging software package preferred
• General knowledge of TCP/IP networks and Windows server operating systems preferred

What You Will Be Doing

• Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware/software installations and desktop support
  
• Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair
  
• Assist with design, build, test and deployment of corporate and site-specific PC images
  
• Maintain and support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution
• Provide "how-to" support, problem solving, and training for office productivity tools to enabled improved end user productivity
  
• Strictly follow Client's defined Standard Operating Procedures (SOP's) and work instructions
  
• Act as a second level support resource for those sites where no dedicated staff are on site
  Attempt problem resolution remotely prior to dispatch of a technician
  
• Understand and ensure systems are managed in compliance with GXP best practices