Desktop Support Technician at TEKsystems

This role will be a graveyard shift

Top Skills' Details

1. Proven Desktop Support (3+ years),

2. PC / Printers / wireless device support

3. Troubleshooting Windows 10 - Windows 11 connectivity issues.

Secondary Skills - Nice to Haves

• Windows
• printers
• Microsoft windows
• Hardware

Support can consist of day to day trouble calls or user requests, supporting

on-going projects related to these types of devices and routine device

maintenance / upkeep. The potential candidate must be reasonably adept in

troubleshooting problems with some or all of these types of devices,

communicating and follow-up with end users of various levels within the

organization, along with providing excellent customer service.

Supporting roughly 300 end users (Global Logistics associates) with

approximately 25 tickets per shift, per person.

Technologies: Windows 10 environment. Additional, this

resource will be working with:

-Microsoft Office

-Laser Jet Printers

-Supporting Zebra Label Printers

-RF (Radio Frequency) Devices (this candidate needs experience with Wireless

Network Connectivity)

-Candidate will be troubleshooting the following: Outlook / Microsoft Office /

Word / Excell

-This candidate will need basic Networking skills in order to effectively

communicate with the Network Engineer

-Warehouse Management System (WMS) Manhattan PkMS and RedWorks

Pick-to-Light

-ServiceNow Ticketing System

Pluses Include:

-Network + Certification

-A+ Certification

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.