Desktop Support Technician - TEKsystems

Description:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.

• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.

• Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.

• Be familiar with and follow team policies, processes and procedures.

• Provide technical support and assist IT customers in the use of hardware and software.

• Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.

• Image and configure workstations in accordance with standard operating procedures.

• Provide technical support to board members and corporate officials for provided hardware devices and software as needed.

• Provide infrequent hands on support to other departments during implementations and problem resolution.

• Provide timely and accurate updates to incident, request and problem management system.

• Serve “on-call” shift as assigned.

Skills:

Windows 10, Desktop, Active directory, Hardware, mac

Experience Level:

Intermediate Level

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.