Desktop Support Technician at TEKsystems

Description:

Job Description

Desktop Technician III

Shift for this role- Saturday and Sunday 11am – 8pm Monday – Wednesday 1pm – 10pm. 

Project: Need of a Desktop resources to assist in the support of PC’s, Printer’s and RF devices used by Global Logistics associates in their Arizona Distribution Facility.

Support can consist of day to day trouble calls or user requests, supporting on-going projects related to these types of devices and routine device maintenance / upkeep. The potential candidate must be reasonably adept in troubleshooting problems with some or all of these types of devices, communicating and follow-up with end users of various levels within the organization, along with providing excellent customer service.

This resource will be supporting roughly 300 end users (Global Logistics associates) with approximately 25 tickets per shift, per person.

Technologies: Windows 10 environment. Additional, this resource will be working with:

-Microsoft Office

-Laser Jet Printers

-Supporting Zebra Label Printers

-AS 400 (experience with Client Access preferred)

-RF (Radio Frequency) Devices (this candidate needs experience with Wireless Network Connectivity)

-Candidate will be troubleshooting the following: Outlook / Microsoft Office / Word / Excell

-This candidate will need basic Networking skills in order to effectively communicate with the Network Engineer

-WSI uses the Warehouse Management System (WMS) Manhattan PkMS and RedWorks Pick-to-Light

-ServiceNow Ticketing System

Pluses Include:

-Network + Certification

-A+ Certification

Candidate must provide a cell phone for

Receiving calls from Desktop lead or Manager regarding high priority tickets.

Skills:

Windows 10, Active directory, Troubleshooting, Windows 7, Desktop, Support, Customer service, Wireless technology, Windows, printers, Microsoft windows, Hardware

Top Skills Details:

Windows 10,Active directory,Troubleshooting,Windows 7,Desktop,Support,Customer service,Wireless technology

Additional Skills & Qualifications:

It's a wharehouse environment where people have to walk a ton.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.