Desktop Support Technician - Refloor
Troy, MI
About the Job
Join Our Team as a Desktop Support Technician!
Who We Are:
At Refloor, we are committed to becoming the #1 flooring company in America, and we believe that great customer service starts with a solid IT foundation. Our team is expanding, and we are on the lookout for a dedicated Desktop Support Technician to help us deliver exceptional support to our employees and maintain the efficiency of our technological resources.
Job Overview:
The Desktop Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a passion for technology.
Key Responsibilities:
- Provide technical support to internal teams and assist with IT-related issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Troubleshoot hardware and software issues and resolve them in a timely manner.
- Perform system backups and security updates as needed.
- Assist with onboarding new employees through IT setup.
- Document support requests and resolutions in the ticketing system.
- Collaborate with other IT team members to enhance overall performance and user experience.
Requirements
Qualifications:
- Proven experience as a Desktop Support Technician or similar role.
- Strong knowledge of Windows Operating Systems and Microsoft Office Suite.
- Familiarity with hardware setup and configurations, as well as peripheral devices.
- Excellent troubleshooting skills for hardware and software problems.
- Good communication skills and a customer-oriented mindset.
- Ability to work independently as well as collaboratively in a team environment.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
