Desktop Support Technician - Murtech Consulting
Union City, GA
About the Job
DesktopSupportTechnician
Pay Rate:$19.00/HR W2 (Increase to $23/HR upon hire)
Hours:Full time, M-F, 8am-5pm
Location:Union City, GA 30349
Duration:Contract-to-Hire
Description:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
- Provide support for all end user computing services on desktop, laptops and tablets the Windows 10 operating system.
- Provide support for Microsoft 365 productivity tools.
- Respond to and resolve incidents and service requests.
- Analyze incidents and escalate to other IS support teams as needed.
- Document work logs and resolution of tickets in our system to ensure that the information is available to the rest of the End User Services team and the Service Desk
- Assist with developing Knowledge Base articles based on resolution of incidents
Skills:
- Candidates should have 3+ years’ experience supporting PC Hardware and software.
- Comfortability providing hands & feet support for Server and Network is a plus.
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
- A+ Certification is a plus
- Customer focused, attention to detail and good communication skills (verbal and written)
- Great written and oral communication
Source : Murtech Consulting