Desktop Support Technician at Intelliswift Software, Inc

Job Title: Desktop Support Technician

Location: Los Angeles, CA 90038 (Onsite)

Duration: 2 months

Pay Rate Range: $20.69/Hour.

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Job Description:

Required Skills:

· Minimum 2 years of Tech and Deskside Support experience.

Additional skills:

· Comfortable working with both PC and Mac platforms across a variety of operating systems (including MacOS and Windows 10)

· Previous experience of supporting Apple hardware and software (MacBook, iPad, iPhone, Keynote, Mac OS, iOS)

· Previously worked as part of a team, collaborating effectively with colleagues and team members across IT

· Experience of delivering services to and interacting with VIPs and Executives.

· Must be available within working hours 9am-6PM to offer deskside support to various West Coast locations, including and not limited to Santa Monica, Beverly Hills, and Hollywood

· Ability to manage multiple client priorities, coordinate activities and manage expectations

· Excellent time management skills

· Technical knowledge of ITSM tools (e.g. ticketing systems, reporting & survey management).

· Excellent Zoom and Remote support experience

· Confident in A/V equipment

· Flexibility in offering Executive home support and traveling to various office locations to provide in person support.

· Flexibility in working between a 7am-7pm rotation shift. Primary working hours are 9am-6pm but need to be flexible to support business needs.

· Excellent Interpersonal and communication skills, both written and verbal.

· Demonstrable ability to establish positive working relationships with internal clients as well as peers in IT

· Ability to work effectively across all levels of the organization and handle each request with discretion, tact, diplomacy and patience

· Strong analytical / technical problem solving and troubleshooting skills across the wide range of technology

· Expert knowledge of Microsoft Office Suite of products

· Strong PC/Laptop hardware troubleshooting and deployment skills

· Strong Apple/MacBook hardware troubleshooting and deployment skills

· Strong software application installation/troubleshooting skills

· Familiarity with installing and supporting various third-party software

· Understanding of basic networking and network troubleshooting

· Working knowledge of ServiceNow

· Strong Android/iOS mobility support

Education:

· Associate degree at a minimum. A+ Certification can be accepted in lieu of degree.

· Must have 2+ years of Tech Support experience.