Desktop/Tech Support: III (Senior) at Judge Group

Most Important Skillset/Key Items:

• Presents well

• Ability to deal with Executives

• Ability to provide VIP White glove service

• Great communication skills

• Great Follow up

• Onsite (not hybrid or remote) at Corporate Headquarters between 9 and 5:30pm

• Works well independently as well as in a team setting

• Flexible and able to readjust due to changing priorities in an Executive environment.

• MAC Computer skills

• Microsoft Office 365

Overall Job Description:

Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.

Configures workstations for new users and upgrades existing equipment and software.

Sets up and maintains network and telecommunication systems.

Troubleshoots LAN, server and connectivity issues.

Utilizes ticketing system, when necessary.

Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.

Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.

Experience: Relies on extensive experience to plan and accomplish tasks