Detention and Corrections Ombudsperson - Alameda County Sheriff's Office - Recruiting Unit
Dublin, CA 94568
About the Job
The Detention and Corrections Ombudsperson is a single-position classification located in the Management Services Division of the Alameda County Sheriff’s Office. Under general direction, to serve as the contact for inmates, their families, attorneys, community-based groups other agencies and institutions in facilitating the investigation and resolution of inmate grievances, claims, lawsuits, and other critical issues within Santa Rita Jail involving the care and custody of inmates; to act as a neutral third party to provide advice and consultation and make recommendations to executive level staff regarding departmental policies, procedures, and programs applicable to detention and correctional facilities; serve as a key policy and public relations expert; analyze, research, gather and interpret information on evidence-based practices, legislation, and inmate programs; and to do related work as required.
MINIMUM QUALIFICATIONS:
EITHER I:
- The equivalent of two (2) years of full-time experience in the classification of Administrative Specialist II in the Alameda County Classified service.
OR II
- The equivalent of two (2) years of full-time experience in the classification of Program Specialist in the Alameda County Classified service.
Substitution:
- Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience for Patterns I and II.
OR III
Education:
- Possession of a bachelor’s degree from an accredited college or university (180 quarter units or 120 semester units) with major coursework in business or public administration, criminal justice, social welfare, or a field related to the work.
AND
Experience:
- The equivalent of three (3) years of full-time professional-level experience in independently providing complex administrative or management services, including planning, organizing, and conducting high-level administrative, organizational, or related studies at a level equivalent to or higher than the County classifications of Administrative Specialist II, or Program Specialist, preferably in a law enforcement agency setting.
Substitution:
- Additional professional or paraprofessional administrative services experience may be substituted for the educational requirement on a year-for-year basis in Pattern III.
Special Requirements:
- A thorough background investigation will be conducted of all prospective employees to ensure they are suitable for law enforcement related work.
- Candidates must have a valid California Driver’s License prior to appointment.
- May be required to drive a County or personal vehicle to attend meetings.
Working Conditions:
- Incumbent must work effectively and remain calm and organized while performing duties in a noisy enclosed jail environment that includes:
- Interaction with potentially hostile and challenging individuals.
- Exposure to health risks and odors associated with a jail environment.
- Exposure to anti-social inmate behavior.
- Using walkways in sections of Santa Rita Jail that are also used by escorted and unescorted inmates.
KNOWLEDGE AND SKILLS:
The most suitably qualified candidates will possess the following competencies:
Knowledge of:
- Principles and practices of operational, policy, and programmatic research and analysis.
- Federal, State, and County detention and correctional facility regulations.
- Agency policies, procedures, programs, and services within the correctional facility setting.
- Practices and techniques of administrative and statistical analysis and report preparation.
- Knowledge of state and federal Americans with Disabilities Act (ADA) policies and laws.
- Knowledge of computer systems and applications related to the job.
- Office administrative practices and procedures including records management.
- Conflict resolution techniques.
- Interviewing techniques.
Ability to:
- Develop/collect data to be analyzed and used for reporting requirements for all inmate grievances and other complaints related to the safety, care, and custody of inmates.
- Research, compile, and summarize varied information, evaluate alternatives, and reach sound conclusions.
- Establish and maintain effective working relationships with those contacted in the course of the work.
- Handle high-pressure, crisis situations professionally and extract appropriate information in such situations.
- Interpret, explain, and apply complex policies, regulations, and procedures.
- Deal effectively and tactfully with hostile, disorganized, or aggressive clients/inmates.
- Work cooperatively with varying interest groups and coordinate them toward solving a problem.
- Organize and prioritize work to meet critical deadlines.
- Represent the Agency and County in meetings with others.
EQUAL EMPLOYMENT OPPORTUNITY:
Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
APPLY HERE: https://www.jobapscloud.com/Alameda/sup/BulPreview.asp?R1=24&R2=1290&R3=01
Source : Alameda County Sheriff's Office - Recruiting Unit
