Diagnostic Report Tracking Specialist - Veterans Evaluation Services - Maximus

Maximus is currently hiring for Diagnostic Report Tracking Specialists to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Diagnostic Report Tracking Specialist is responsible for following up on diagnostic results for VHA/VBA cases daily and on results requested by QA or the managers. Additionally, they'll investigate No Shows for diagnostic appointments.

Essential Duties and Responsibilities: - Investigate on diagnostics over 48 hours late; - Review diagnostic reports matching in OMS; - Leave comments for each call made or follow up with Facility; - Call Veteran to verify if they completed their test. If Facility says they have not done so then also to confirm correct Name and DOB; - Receive diagnostic mail - Confirm diagnostic is uploaded in OMS; - Manage Facility online web portals for diagnostic reports; - Faxes ROI forms per Facility request to their medical records department; - Follow up QA request for late Diagnostic reports Additional Duties and Responsibilities: - Pull reports from Facility portal and send to uploader; - Respond to voicemails and emails within 24 hours; - Other duties as assigned. Knowledge/Skills/Abilities: - High levels of organization, time management, job prioritization, multi- tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA; - Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s); - Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point; - Advanced multi- tasking skills; - Knowledge of medical terminology; - Knowledge of company policies and procedures.

Minimum Requirements

- High School Diploma or GED required; - Some College preferred.

- Call center experience highly preferred
- Ability to commit to a training schedule of 8:00am-5:00pm CT Monday - Friday required
- Ability to commit to a two week training with zero absences required
- Ability to work a schedule within the hours of 7:00am-6:00pm CT Monday - Friday required

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$

17.00

Hourly Base Pay Maximum for this Position

$

17.00