Digital Catering Solutions Product Manager - NLB Services

1. One of the renowned Air Lines is seeking a creative and driven team member with a passion for improving customer food and beverage experiences to join our team. Airline Onboard Service (OBS) is leading an effort to transform how we do catering by:
2. Developing a product catalog that is inclusive of all items used by Onboard Service Product Teams including food, beverages and assets
Work with other Enterprise teams to create a seamless process for supporting customer and operational systems
1. We are looking for a dynamic, strategic, and experienced Product Owner to assist our team with these transformational efforts. The Product Owner will combine business acumen, technical skills, Agile product ownership experience, and intellectual curiosity to drive the vision and development of an industry leading food and beverage experience for our customers.
2. The Product Owner will work off the team s product roadmap to deliver business value, managing all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design, and improve employee (e.g., Back office, Flight Attendant, Reservation Specialist) and customer satisfaction.The successful candidate will work across In Flight, Commercial, and IT to define a development plan, prioritize work, and support execution of our catering transformation. The candidate will work to ensure development requests are well understood and deliverables meet business needs, all while balancing long-term flexibility and speed to market.
3. The Product Owner Digital Catering Solutions position is based in Atlanta, GA.

1. Primary Functions:
2. Works with stakeholders to create a product catalog for Onboard Services for food, beverages and assets

The primary role will be to plan, create, manage, organize, the different products utilized to support customer and operational systems
Develop user stories to support product life cycle for several operational teams, develop a deep understanding of how these product groups are used to then drive functional requirements and documentation
Own the development of product roadmap and work with IT Technical Product Owner to prioritize feature for development work.
Understand complex business processes that involve different vendor partners and how their data integrates back to OBS to create a complete picture of the products in Onboard Services.
Use data analysis and problem solving to help solve complex business problems in partnership with Technical Product Owner.
Participate in daily Scrum ceremonies with IT, vendors, and business counterparts to score backlog items based on potential impact, development effort, hypothesis confidence, and strategic fit
Work collaboratively with Enterprise Product Catalog initiatives for seamless integration and work with MMS team to support customer and FA digital experiences
Define success criteria and metrics of new products/releases and perform post-implementation analysis
Communicate and coordinate with key stakeholders across the organization to share priorities, product roadmap, and key learnings
High communication skills with the ability to demonstrate the products and product catalog with cross functional teams

Quals--
1. Build strong working relationships with coworkers, customers (internal and external), partners, and company leadership
2. Bachelor's degree or 3-5 years of relevant work experience
3. Should have at least 3 years of previous experience with gathering requirements from stakeholders
4. Must be self-motivated, intellectually curious, and results oriented, capable of meeting or exceeding deadlines
5. Must have strong attention to detail, the ability to work autonomously, and manage multiple requests with varying timelines
6. Must possess strong written and oral communication skills
7. Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)

1. (PREFERRED QUALIFICATIONS)

1. Bachelor's degree. Preferred major in Technology, Business, Management Information Systems
2. 3-5 years of working Agile product owner experience with prior experience leading or developing others in the Agile methodology
3. Experience working in an Agile environment and has written features and user stories
4. Working knowledge of tools like Agility One (VersionOne)
5. Experience in at least one commercial or operations function such as In Flight, Reservations, Airport Customer Service, Digital, or Sales.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.