Digital Project Manager - AXS - Charlotte, NC

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

carbonhouse, a division of AXS /AEG is a leading provider of venue, ticketing, and event-driven websites. We have been in the industry for over 15 years and have established ourselves as a company that not only creates beautiful solutions but also sets the best practices for innovation in the live industry.
With more fans discovering live sports and events through a carbonhouse website than any other platform, we are proud to have over 350 clients, including the world's largest arenas and historic performing arts centers. Our websites are viewed by millions of people each year, and we have a small but dedicated team that supports these solutions.

The Role

We are seeking a skilled Digital Project Manager to join our carbonhouse team in Charlotte, NC. In this role you will be responsible for the success of carbonhouse arts and venue client website projects from kick-off, design, development, deployment, and training of carbonhouse tools. You will be responsible for helping carbonhouse deliver website products and services that exceed client expectations. You will consult on client needs including incremental carbonhouse products to drive revenue.

What Will You Do?

• Responsible for the success of client website projects from kick-off, design, development, deployment, and training of Carbonhouse tools.
• Extensive interaction with other departments within the organization to ensure project scope needs are met, i.e. Business Development, , Design, and Product Management.
• Provide as-needed \ support to large list of clients that includes the world's biggest arts organizations and venues on a wide range of needs including website building projects, client training, and understanding client's additional needs ongoing.
• Provide client training on carbonhouse products and tools.
• Improve client success and satisfaction through quick and efficient client support.
• Staying informed of the client’s industry/segment.

What Will You Bring?

• 2- 4 years of related experience of project management at a digital agency or technology company
• Bachelor's Degree or equivalent experience required
• Strong project management and organization skills
• Ability to identify opportunities and creative solutions
• Strong writing skills including communication and presentation skills
• Understanding of project management tools including Trello, Basecamp, Asana,
• Experience with HTML and Content Management Systems

Bonus points if You Have

• Experience with concerts, family shows, and the live events industry

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

#LI-Hybrid