Dining Room Attendant - Brassies - Brasstown Valley Resort & Spa

Summary: Under the direct supervision of the Outlet Manager this position assists service staff in maintains properly bussed and re-set tables and overall cleanliness of restaurant, delivers Room Service trays and retrieves trays from floors.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Upon arrival, check restaurant for proper set-up.
• Follows proper busing procedures as set by standards.
• Buses tables thoroughly and re-sets tables according to standards.
• Assures all other surfaces are clean at all times.
• Ensures trays of used dishes go back to the dish room, scrape food items into garbage, break-down trays and separate linens.
• Assist servers with beverage re-fills, carrying of trays, when needed.
• Cleans all booster seats and high chairs. Inspects them to ensure a child’s safety.
• Cleans floors following proper cleaning procedures.
• Keeps plates stocked and relays buffet replenishment to kitchen.
• Sets up room service trays according to the room service order, including silverware, glassware, condiments
• Delivers room service trays to guest room according to standards.
• Follows accounting transaction procedures and policies.
• Retrieves room service trays from guest floors.
• Completes assigned side-work.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service –Adheres to the Coral Hospitality Basics of Service standards.
• Interpersonal Skills – Listens to others without interrupting.
• Teamwork – Contributes to building a positive team spirit.
• Ethics – Treats people with respect.
• Professionalism – Follows through on commitments.
• Quality – Monitors own work to ensure quality.
• Quantity - Works quickly.
• Safety – Observes safety procedures.
• Adaptability – Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction.
• Initiative – Volunteers readily; asks for and offers help when needed.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Demands The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, stand; use hands to finger, handle, or feel; reach with hands and arms’ climb or balance and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 50 pounds.

Work Environment: The noise level in the work environment is usually moderate.