Director - Speare Memorial Hospital

Director of Surgical Services

GENERAL SUMMARY: Reporting to the Chief Nursing Officer, the Directors of Nursing Departments have 24/7 accountability for the quality of care provided to the patients within their department.

ESSENTIAL JOB FUNCTIONS*:

Human Resources/Financial Management:

• Hires, retains and develops high performing people that embody SMH’s values.

• Utilizes staff efficiently, ensuring a highly productive and safe working environment.

• Takes an active role in employee reward and recognition and holds staff accountable to duties and performance behaviors.

• Promotes high morale, patient centeredness and teamwork both intra and inter-departmentally.

• Establishes clearly defined goals for staff that adhere to hospital and departmental initiatives and to SMH’s Mission, Vision and Values. Ensures staff has means, support and guidance to achieve goals.

• Develops annual plan and associated budget, regularly monitors financial performance to budget and expected volume and implements corrective action plans as needed to ensure efficient use of resources.

• Understands the billing and reimbursement of the services provided by their department; ensuring all services are appropriately captured and billed.

• Demonstrates skill and efficiency in allocating, coordinating and using funds, equipment, facilities and materials based on strategic initiatives and related goals.

Systems, Operations and Processes:

• Knowledgeable regarding organizational/departmental policies and procedures; reviews and revises departmental policies bi-annually. Ensures that policies and procedures are revised/developed based on research of best and/or evidence-based practices.

• Ensures compliance with all applicable certification standards, laws, rules and regulations.

• Ensures the maintenance of a safe working environment and adheres to all applicable regulatory and organizational safety standards with regard to employee and patient safety.

• Applies principles of Quality Management and supports quality initiatives within the department and the organization.

• Designs/redesigns care delivery and/or operations to maximize efficiency and effectiveness

• Networks with internal and external customers to promote departmental services.

• Develops strategies aimed at meeting and exceeding customer expectations. And demonstrates that these strategies are sustainable.

• Monitors and analyzes industry trends to identify patient safety initiatives; implements strategies toward improving performance.

Information & Technology:

• Ensures that departmental information and data is accurate, timely, reliable, secure and confidential.

• Ensures that staff is fully trained to use information systems.

• Makes needed data and information available and accessible to staff, co-workers and others as necessary.

• Appropriately exchanges information and resources with others throughout the organization.

• Ensures that hardware and software needs of the department are assessed and evaluated, remain current with industry needs and with technological changes in the operating environment. Participates in the demonstration, evaluation and selection of IT systems as necessary.

• Supports/assists with technology advancement design to support high quality, safe patient care.

Communication:

• Demonstrates effective verbal and written communication and uses appropriate methods of communication. Adjusts to fit the audience and the message.

• Demonstrates skills and ability to effectively facilitate and resolve problems, controversial issues, conflict and/or complaints

• Listens and responds to ideas, needs and constructive feedback. Effectively leads and participates in meetings and teams.

• Keeps supervisor informed and communicates concerns and suggestions to facilitate a mutually successful working relationship.

• Communicates ideas and feelings openly and directly with others and is able to facilitate frank and open discussion of disagreements and differences of opinion

• Creates an environment of mutual trust and respect and two-way communication.

• Understands and articulates organization’s mission, vision and values. Understands and explains the balanced scorecard so that employees understand the strategy and how they contribute to it.

• Regularly shares information with employees on organization/department’s performance relative to the balanced scorecard.

Leadership Skills and Abilities

• Meets deadlines and completes work in an organized, timely and professional manner.

• Recognizes problems and uses creativity, effort, negotiation and sound decision making as part of the problem-solving process

• Manages organizational change in a positive and professional manner and gains acceptance from those involved

• Continually seeks personal and professional growth and development through self-study, formal classes, reflection, and interacting with others.

• Assumes accountability for own decisions and actions. Analyzes the situation, takes appropriate action, and moves on to the next challenge.

• Serves as a role model to others within the organization and when representing Speare in the community.

• Effectively leads teams, chairs work groups/committees/task forces.

Strategic Planning

• Demonstrates analytical ability by gathering and analyzing information, designing and testing solutions and formulating action plans that bring about improvements in performance, outcomes, efficiency and productivity

• Sets clear departmental goals in alignment with SMH’s mission, vision, values and strategic initiatives

• Monitors and evaluates industry trends, technology changes, community service needs and other forces affecting healthcare to identify opportunities t, looking at both opportunities and threats.

• Develops key performance measures for tracking achievement and effectiveness of plans

• Ensures proper allocation of resources for meeting plan.

• Establishes and deploys modified action plans if circumstances require a shift in plans

• Plans for business continuance in the face of potential disasters that could disrupt service activity

• Pursues and establishes partnerships and strategic alliances.

Qualifications:

• Education

Required: Bachelor of Science in Nursing

• Work Experience

Required: minimum of 5 years clinical experience within the specialty. Demonstration of progressive leadership skills.

Preferred: previous director or manager experience.

• Licensure/Certifications/Registrations

Required: Must be a licensed Registered Nurse in the State of New Hampshire, or hold a multi-state compact license. Have current BLS certification (adult, child, and infant).

ACLS required for Intensive Care, Emergency Department, and Surgical Services. NRP required for Birthing Suite. Active member in professional organization.

Preferred: ACLS preferred for nursing units not listed above. Certification in specialty and/or administration. Certification in specialty and/or administration may be required within 1 year of employment.

• Other Skills/Knowledge

Required: able to provide clinical expertise.

Working Conditions/Physical Demands:

• OSHA Blood borne Pathogen Category: 1

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