Director, Business Development - PSI CRO

We’re over 2,700+ strong across the globe. We’re scientists, strategists, creatives, and innovators. We value individual brilliance and build a strong foundation for teamwork across all our business. We love the challenge of our industry. We’re changing lives and redefining success every step of the way.

You are dynamic. You are curious. You are more than your job. For you, excellence isn’t just a word; it’s the measure for all you do. You’re passionate. Driven. Dedicated. You can’t stand mediocrity. And you might be the team member we're looking for. 

In this position, you will, 

• Actively prospect and leverage potential new business opportunities within specified Customer/Accounts.
• Cultivate strong, long-term relationships with key decision-makers within the Account and develop deep knowledge of the Customer/Account organization.
• Analyze potential opportunities and develop detailed business plans and sales strategies for each Customer/Account. 
• Identify and respond to Customer/Account needs in order to define potential PSI opportunities.  Ensure appropriate strategy/solution is proposed to Customer/Account.
• Work with Operations to identify sales team and prepare presentation.  Educate team participants in Customer/Account culture, operational needs/methods and sales techniques needed to close the sale.
• Lead the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation.
• Coordinate with the Proposal Development Group to develop proposal and Operations to finalize strategy and pricing.
• Handle follow-up related to the sales and facilitate completion of contractual documents.
• Ensure appropriate hand-off to project team by transferring knowledge on Customer/Account needs and expectations.
• Share Customer/Account strategies and sales plans with Project Directors/Managers.
• Coordinate with Project Managers/Directors and Operations to escalate and quickly address Customer/Account issues/concerns.
• Seek input from Project Managers/Directors to proactively address Change in Scope, new opportunities or customer dissatisfaction.
• Work with Project Manager/Director and Operations to ensure Changes in Scope (CIS’s) are appropriately negotiated with the Customer/Account.
• Maintain high visibility within Customer/Account organization.
• Monitor Customer satisfaction through regular formal and informal surveys.
• Coordinate with Project Managers/Directors to ensure Customer/Account needs are being met and address concerns/issues in a timely manner.
• Review proposals and analyzes requests for proposals and protocols.
• Attend industry events, set up meetings at events, and perform follow-up with potential clients.
• Act as a liaison between Bay Area clients and Operations on an as needed basis.

Salary Range: $100K - $500K 

• University degree in health sciences or an equivalent combination of education, training & experience.
• Demonstrable competency in sales or business development preferably for a Contract Research Organization or company providing services to the healthcare industry.
• 3 - 5 years of business development experience in the CRO sales arena.
• Working proficiency with Salesforce.
• Strong communication, collaboration, problem solving, and time management skills.
• Capable and willing to travel.

All your information will be kept confidential according to EEO guidelines.