Director, Business Services - Team - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities  

• Responsible for managing direct reports who lead Performance Management, Sustainability, Compliance, Workplace Operations and Client directed teams for Work Order Management, and the GSC (Call Center)
• Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity.
• Accomplish key performance indicators and service level agreements as identified by client and conduct regular Quality Assurance audits via the Compliance team.
• Through the Account Sourcing team and JLL Sourcing platform, develop RFPs including scope of services and assist in vendor negotiations for new and the maintenance of existing contracts to deliver select facility management contracts as directed by the client.
• Responsible for partnering with the National IFM (Integrated Facility Management) Director and National Engineering Director to document standard process for day-to-day execution of internal and external projects/business objectives and building tools to document consistent compliance to defined processes.
• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client and internal account team.
• Manage and oversee budgeting, process improvement, possibly technology and other functions enabling the department or business to meet objectives. 
• Provide leadership to managers and professional staff
• Effectively lead staff by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement.

Requirements:

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis
• Minimum of 10 years facility management experience including knowledge of facilities, including building systems and vendor contract to support such systems.
• Proficient in Word, Excel, and other Microsoft Office Suite programs
• Proven track record of strong organizational and management skills
• Ability to multi-task and work both in a team and independently

• Excellent interpersonal and supervisory skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. Weendeavourto keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you maycontact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.