Director, Client Success - MDLIVE - Remote - The Cigna Group
Bloomfield, CT
About the Job
The Director, Client Success is an individual contributor role responsible for developing and maintaining excellent relationships with existing health plan, employer, and/or health system clients to increase revenue, drive product utilization and retain clients.
Responsibilities:
+ On-going, detail-oriented relationship management with multiple client decision makers to ensure client retention
+ Manage complex, consultative sales and client engagement processes for a large book of business with a significant amount of 'getting in the trenches' expected
+ Coordinate with internal account management teams to ensure client satisfaction and operational efficiencies
+ Exceed annual revenue quotas by developing and securing new revenue opportunities within existing clients (e.g. upsells, additional member segments, renewals, etc.)
+ Exceed annual client engagement quotas specific to utilization
+ Deliver compelling presentations that demonstrate client value
+ Manipulate, interpret, and present data analysis to furnish recommendations for both high-level marketing plans and virtual care strategy
+ Lead oversight of customized promotions that fit health plan, employer and/or health system specific needs and regulations
+ Forecast pull through sales projections and maintain active pipeline updates in Salesforce
+ Lead meetings onsite, offsite and virtually to demonstrate product capabilities to clients
+ Attend trade shows and industry events as designated
+ Willing to travel up to 50%
+ Other duties as assigned
Qualifications:
+ Bachelor’s in Business Administration or related field
+ 3-5 years’ experience in strategic account management, sales or business development in the healthcare industry
+ Understanding of health plans and/or health systems from end to end: care management, claims, networks, marketing, clinical, 270/271 eligibility, claims, clearinghouses, credentialing, networks, marketing, provider onboarding and training, EMR/EHR (Epic, Cerner, MEDITECH, AthenaHealth) interoperability, ACO environments, IDN and related relationship structures
+ Experience working with physicians and C- suite executives
+ Ability to develop and interpret sales forecasts for partners, including a strong facility with Excel
+ Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics.
+ Ability to develop presentations to build a sales story
+ Proven ability to close sales opportunities with Health Plans, Employers and/or Health Systems
+ Health Plan, Employer and/or Health System product understanding (benefit models, industry norms, regulations)
+ Experience with financial modeling specific to proposals
+ Experience with product demonstrations to senior executives
+ Excellent documentation and communication skills
+ The ability to present to a variety of audiences
+ Experience and high proficiency in Microsoft Office products
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_Qualified applicants with criminal histories will be considered for employment in a manner_
_consistent with all federal, state and local ordinances._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
Responsibilities:
+ On-going, detail-oriented relationship management with multiple client decision makers to ensure client retention
+ Manage complex, consultative sales and client engagement processes for a large book of business with a significant amount of 'getting in the trenches' expected
+ Coordinate with internal account management teams to ensure client satisfaction and operational efficiencies
+ Exceed annual revenue quotas by developing and securing new revenue opportunities within existing clients (e.g. upsells, additional member segments, renewals, etc.)
+ Exceed annual client engagement quotas specific to utilization
+ Deliver compelling presentations that demonstrate client value
+ Manipulate, interpret, and present data analysis to furnish recommendations for both high-level marketing plans and virtual care strategy
+ Lead oversight of customized promotions that fit health plan, employer and/or health system specific needs and regulations
+ Forecast pull through sales projections and maintain active pipeline updates in Salesforce
+ Lead meetings onsite, offsite and virtually to demonstrate product capabilities to clients
+ Attend trade shows and industry events as designated
+ Willing to travel up to 50%
+ Other duties as assigned
Qualifications:
+ Bachelor’s in Business Administration or related field
+ 3-5 years’ experience in strategic account management, sales or business development in the healthcare industry
+ Understanding of health plans and/or health systems from end to end: care management, claims, networks, marketing, clinical, 270/271 eligibility, claims, clearinghouses, credentialing, networks, marketing, provider onboarding and training, EMR/EHR (Epic, Cerner, MEDITECH, AthenaHealth) interoperability, ACO environments, IDN and related relationship structures
+ Experience working with physicians and C- suite executives
+ Ability to develop and interpret sales forecasts for partners, including a strong facility with Excel
+ Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics.
+ Ability to develop presentations to build a sales story
+ Proven ability to close sales opportunities with Health Plans, Employers and/or Health Systems
+ Health Plan, Employer and/or Health System product understanding (benefit models, industry norms, regulations)
+ Experience with financial modeling specific to proposals
+ Experience with product demonstrations to senior executives
+ Excellent documentation and communication skills
+ The ability to present to a variety of audiences
+ Experience and high proficiency in Microsoft Office products
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_Qualified applicants with criminal histories will be considered for employment in a manner_
_consistent with all federal, state and local ordinances._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
Source : The Cigna Group