Director, EPIC - Patient Access and Activation - Duly Health and Care

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning.  We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• Profit-sharing program 

We are seeking a dynamic and results-driven Director, Epic EMR to join our team. Reporting directly to the VP of EMR Systems, you will play a pivotal role in enhancing patient access and engagement through innovative technology solutions. Your expertise will directly contribute to our organization's strategic goals of growth, improved patient outcomes, and expanded capacity for care. The ideal candidate will possess a proven track record of success in leading Epic EMR initiatives, with a deep understanding of patient engagement, access reporting modules. A strong executive presence, exceptional relationship-building skills, and a commitment to continuous delivery are essential for success in this role.

• Develop and execute a strategic roadmap for Patient Engagement, Access and Reporting, aligned with the VP of EMR Systems' vision and enterprise-wide EMR strategy.
• Lead Epic Patient Engagement, Access and Reporting related teams
• Drive measurable improvements in key performance indicators (KPIs) as defined by Duly senior management team.
• Manage and develop a high-performing team, fostering a collaborative and productive work environment.
• Partner with the VP of EMR Systems and other key stakeholders to ensure seamless integration and optimization of EMR systems.
• Stay abreast of industry trends and best practices in EMR and advocate for the adoption of innovative solutions.

• 8+ years of experience in Epic teams management, preferably with multi-specialty experience.
• Proven track record of success in leading and executing Patient Engagement, Access and Reporting optimization projects, demonstrably achieving significant improvements in KPIs.
• In-depth knowledge of Epic Patient Engagement and Access related modules: Prelude, Candence, MyChart, Referrals, and HIM.
• Strong understanding of the EMR landscape and its impact on healthcare operations.
• Excellent leadership, communication, vendor management, and collaboration skills.
• Ability to work independently and manage multiple priorities effectively.
• Bachelor's or Master's degree in Healthcare Administration or related field.