Director, Global Demand Planning - Krispy Kreme

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

As the Director of Global Demand Planning at Krispy Kreme, you will be instrumental in ensuring the right doughnut is available at the right place, and right time, worldwide. Using your experience in forecasting and business analytics you will use data to test hypotheses and develop strategic actions to optimize returns and maximize sales and profit across all channels and partners. Your leadership will have a global reach, impacting the success and growth of Krispy Kreme's operations in the countries in which we operate.

A TASTE OF WHAT YOU WILL BE DOING:

Strategy

• Develop market-specific strategies to optimize sales and profit conversion through demand planning.
• Test and learn approach to initiatives formulating hypotheses then proving them out using data analytics before scaling.
• Implement strategies with local markets through consultation, training, and review processes.

Analytics

• Maintain a central demand planning database for all markets ensuring data is accurate and can be used to test hypotheses.
• Robust analytical approach to the test and learn initiatives.
• Lead the development of PowerBI reporting & analytics tools for the segmentation and profiling of doors.
• Identify opportunities through data analysis to drive sales, profit and optimize returns.
• Present actionable insights to key stakeholders and recommend next steps.

Forecasting

• Collaborate with the Local Market Demand Planning Teams to ensure accurate demand forecasts.
• Coordinate with stakeholders to incorporate local insights into market influences and gain wider business agreement on forecasts.

New Markets

• Establish proper processes and approach with stakeholders to ensure opening forecasts align with sales and budget expectations.
• Using best practices, create a demand planning playbook that new markets can use as a guide to optimize availability and returns.
• Make recommendations on how to hire and train demand planners setting an organizational framework for proper demand planning resource allocation.

Reporting

• Generate and share a detailed monthly report on Demand Planning KPIs for each market.
• Publish a monthly global demand planning high level dashboard showing progress against targets for each market.
• Fulfil data requests from key stakeholders.

Training

• Develop training materials for stakeholders at all levels of the business.
• Provide coaching and support for executing demand planning strategies.
• Serve as a point of contact for software platform training

Software Platform Development & Implementation

• Identify opportunities for software platform improvements and develop appropriate solutions.
• Collaborate with third-party providers to integrate demand planning data and solutions.
• Implement software platforms in allowable markets, ensuring integration with current systems.

Stakeholder Relations

• Attend meetings with key stakeholders to provide updates and receive feedback on demand planning's impact on business plans.
• Work cross functionally across the business and gain buy in to initiatives and new ways of thinking.

YOUR RECIPE FOR SUCCESS:

• 10+ years of experience
• Strong analytical and data mining skills. Preferably from a data science, statistical or market intelligence background.
• Experience in forecasting, preferably in an FMCG background.
• Advanced data modelling and analytics: using tools such as Power BI, Tableau.
• Commitment to data quality and business process.
• Ability to work to tight deadlines with multiple business stakeholders.
• Ability to work at a fast pace without compromising on quality of output.
• Excellent time management and organizational skills.
• Strong interpersonal skills and stakeholder management abilities.
• Ability to create and follow data briefs.
• Understanding of commercial and operational impacts on demand planning.
• Ability to deliver complex information in a simplified manner.
• Inquisitive; willing to challenge and to understand the ‘why'.
• Desire to learn, develop, and take ownership.
• Proactive attitude with the skills and enthusiasm to drive significant benefits.
• Excellent communication skills with the ability to influence the business.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO and dream days
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.

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