Director HR Shared Services - Medxcel

Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.

The Director of HR Shared Services is responsible for the strategy, planning and implementation of a best-in-class HR service delivery model leveraging high-impact HR shared services, including HR Operations (Benefits & Leave Administration), HR Information Services (HRIS), Internal Communications and Systems Training, benchmarked data reporting and analytics, excellence in vendor/partner management and a focus on employee experience across the overall employee life cycle for Medxcel.

The Director creates the strategy, goals and execution plan that enables business continuity, upholds standards, and creates efficiencies for HR processes while ensuring compliance with all federal, state, and other applicable regulatory agencies.

This position will be located at Medxcel Central Office- Indianapolis, IN. 

• Contribute to the success of Medxcel by providing leadership, direction and coordination of HR operations, training and internal communications.
• Continually assess all services, identify problems, utilize data to analyze and propose innovative approaches for solutions.
• Maintain records related to HR operations and ensure services are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements.
• Engage staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities.
• Organize and prioritize time and resources to manage efficiency. Appropriately delegates.
• Remains current of new trends and best practices and incorporates into HR Shared Services practices and programs.
• Demonstrate achievable and measurable results and develop action plans for improvement.
• Holds self and others accountable to policy, standards and commitments and provides timely follow through on questions and concerns.
• Ensure development of HR Shared Services initiatives to improve associate and leader satisfaction.
• Incorporates the use of evidence-based practice and appreciative enquiry into program development and improvement activities.
• Actively listen to staff ideas and concerns, assesses others communication styles and adapts to them.
• Articulate and present data, information, and ideas in a clear and concise manner.
• Demonstrate empathy and concern while ensuring HR Shared Services goals are met.
• Manage the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within total rewards and service center.

Education:

• Bachelor’s degree in HR or a related field- required. 
• Master’s degree is highly -preferred

Experience:

• 10+ years in an HR environment of which at least 3 years is in benefits, HRIS- required. 
• 5+ years of HR managerial/ direct supervisory experience- required. 
• Knowledge of associate onboarding and current benefit trends and employment practices- required. 
• Experience in vendor management or operational development- preferred.
• HRIS experience – UltiPro-preferred.
• Experience and success working in a matrix reporting environment-preferred.

Knowledge, Skills and Abilities:

• Ability to work across departments, influence without authority, and move toward a common vision or goal.
• Critical thinking skills to gather, synthesize and analyze information and make connections, draw objective conclusions and recommend solutions.
• Excellent communication and interpersonal skills with ability to communicate and present to all levels of organization.
• Ability to function independently and deal with multiple, simultaneous projects.
• Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues.
• Effective organizational, planning and project management abilities.
• Proven capability to be a trusted business partner and driver of change.
• Sound judgment and ability to maintain confidentiality.
• Demonstrated innovative approach to problem resolution.
• Ability to demonstrate a commitment to quality and excellence.
• Effective leadership abilities:

                                 -Ability to implement change in a positive, sensitive and forward- thinking manner.

                                 -Developing goals and objectives, and establishing priorities.

                                 -Inspires confidence, appropriate risk taking and achievement of high standards.

                                 -Self-starter with a willingness to try new ideas.

                                 -Positive, can-do attitude coupled with a sense of urgency.

                                 -Good judgment and ability to act decisively at the right time.

                                 -Ability to persuade others and develop consensus.

                                 -Effective communication skills both in written and verbal presentation with a communication style that is open and foster trust, credibility and understanding.

                                 -Ability to effect collaborative and promote teamwork.

                                 -Ability to create win/win solutions and relationships.

• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Teams).
• Travel required: Up to 10% based on organization and department priorities.

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