Director, Information Technology - Lovelace Health System

Lovelace Health System recently celebrated its 100th anniversary, marking a century of caring, change and progress while continuously improving the practice of medicine. Across its six hospitals, 51 health care clinics and seven outpatient therapy clinics, Lovelace has 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers. Lovelace continues to invest in our community, providing more than $80 million in unfunded care and supporting local nonprofit and community organizations with more than $350,000 in direct contributions in 2022. From the first and only hospital in New Mexico dedicated to women’s health to the state’s only hospital devoted exclusively to cardiovascular care, Lovelace is a leader in meeting the healthcare needs of this region.

Ardent Health Services owns and operates Lovelace Health System. Based in Nashville, Tennessee, Ardent Health Services includes 30 hospitals and more than 200 sites of care.

POSITION SUMMARY

We have an exciting opportunity to join our information technology team as a Director, Information Technology. 

The Director, Information Technology oversees and manages effective operation of the information technology in the facilities and ensures strategic and operational alignment with facility business objectives and facility, market, and IT&S goals and objectives.

• Works with local administrative leadership and Ardent Corporate IT Leadership to develop Facility IT&S capital & operating budgets aligned with budget directives.
• Establishes, communicates, monitors, manages, and ensures compliance with Service Level Agreements (SLAs).
• Coordinates the assignment of resources to IT&S projects, operations, and incidents.
• Manages and provides appropriate response to facility incident tickets and associated trends.
• Aligns and monitors the assignment of resources and related financial allocations to Facility programs.
• Develops plans for the Facility technical environment with Ardent Corporate IT Leadership.
• Identifies and coordinates resolution of IT issues at the Facilities.
• Coordinates on-site management of Facility hardware and software.
• Promotes and coordinates the management of compliance issues and projects.
• Manages information security aspects for the Facilities.
• Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Ardent Corporate business and IT strategy.
• Assists in development of Ardent Corporate IT strategic plans.
• Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Ardent Corporate Leadership as dictated by the business organizational structure.
• Represents IT&S on appropriate business committees (Physician Roundtable, Director level meetings etc.).
• Owns the facilitation of multi-way communication with key constituents on IT&S matters.
• Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to the local Administrative Leadership and Ardent Corporate IT Leadership teams.
• Cascades all information to direct reports and Facility-based IT&S staff through face-to-face meetings and other communication mechanisms.
• Facilitates Facility IT Steering Committee.
• Promotes sharing of information through documentation and distribution of best demonstrated practices.
• In conjunction with the Ardent Corporate Project Management Office (PMO), manages, monitors and executes the Facility’s portfolio of projects..
• Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit).
• Understands the implications of technology solutions to Facility workflow and operations and communicates to key stakeholders.
• Identifies process improvement opportunities and challenges and communicates them to appropriate Ardent Corporate IT leaders for planning & action.
• Participates in Ardent Corporate and Facility process improvement initiatives.
• Educates key constituencies regarding IT governance processes and practices.
• Communicates and supports IT governance processes and practices.
• Supports mentoring in conjunction with direct supervisor.
• Helps ensure accountability of IT&S Staff working in the Facility.
• In conjunction with Corporate IT Leadership, recruits, manages, leads, develops and retains IT&S staff in Facility, in alignment with Ardent Corporate organization structure and practices.

Education & Experience:

• Minimum: Bachelors degree or equivalent work experience
• Desired: Master’s Degree in IT or related field
• 8 to 10 years of experience in a healthcare IT environment with direct supervision or team leadership required

Knowledge, Skills & Abilities:

• Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles.
• A clear understanding of integrated EHR/HIS systems and corresponding support requirements.
• Possesses strong written, verbal, and presentation skills.
• Strong leadership skills, personal drive, and ability to see projects and operational initiatives through to execution in a matrixed environment.
• Strong analytical skills in budgeting, planning and policy maintenance and development.