Director, PS Solutions & Strategy - BlackLine
Los Angeles, CA 91367
About the Job
The Director of PS Solutions & Strategy will play a critical leadership role in defining and executing the strategic direction for the organization’s Professional Services (PS) solutions. This role is responsible for developing and managing a portfolio of service offerings, ensuring alignment with customer needs, market trends, and company goals and objectives. The Director will work closely with cross-functional teams, including Sales, Product Management, and Service Delivery, to deliver high-value solutions that drive revenue growth and enhance client satisfaction. This role requires a strategic thinker with a deep understanding of professional services, solution development, and go-to-market execution.
You'll Get To::- Define the strategic roadmap for professional services solutions, aligning with overall business goals, market demand, and customer requirements.
- Lead the development and refinement of servicessolution offerings, ensuring they address client challenges and are competitively positioned in the market.
- Collaborate with senior leadership to set short- and long-term goals for the PS Solutions team, including bookings targets, market penetration, and client satisfaction objectives.
- Lead the development of new professional services solutions, from concept to launch, by working with product management, sales, and delivery teams.
- Continuously refine and enhance existing service offerings based on client feedback, industry trends, and competitive analysis.
- Drive innovation within the professional services portfolio by identifying emerging technologies, methodologies, and best practices.
- Develop and implement go-to-market strategies for professional services solutions, working closely with marketing and sales teams to ensure effective positioning and messaging.
- Partner with sales to create tailored value propositions, solution bundles, and pricing models that resonate with different client segments and industries.
- Support sales efforts by providing strategic guidance on solution fit, client needs, and competitive differentiation.
- Partner with Product Management to align professional services solutions with product offerings and ensure seamless integration where necessary.
- Work with Sales Enablement to equip the sales team with the necessary tools, training, and resources to effectively sell professional services solutions.
- Regularly assess client satisfaction and feedback, adjusting solutions and delivery processes as needed to maintainhigh levels of satisfaction.
- Conduct ongoing market research to understand industry trends, client needs, and competitive positioning, ensuring professional services solutions remain relevant and differentiated.
- Provide strategic insights and recommendations to leadership on opportunities for expanding the PS solutions portfolio.
- Develop and track KPIs for the PS Solutions team, including solution adoption, top-line growth, and client satisfaction.
- Regularly report to senior leadership on progress toward targets, offering data-driven insights to optimize solution strategies and execution.
- Other duties as assigned.
- Bachelor’s degree in business, Information Technology, or a related field.
- 8+ years of experience in professional services, solution development, or sales strategy roles, with a focus on developing and delivering services in a B2B environment.
- Experience with CRM and service delivery tools, as well as analytics platforms.
- Proven track record of successfully managing a portfolio of professional services solutions and driving revenue growth.
- Experience leading cross-functional teams and collaborating with executive leadership on solution strategy and go-to-market execution.
- Strong leadership and strategic planning capabilities with a deep understanding of professional services and solution delivery.
- Exceptional communication and presentation skills, with the ability to influence stakeholders across the organization.
- Strong analytical and problem-solving skills, with experience in using data to drive solution development and optimize performance.
- Knowledge of business forecasting and performance management processes and approaches
- Ability to effectively work with tight schedules and fast paced environment
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range::USD $161,000.00 - USD $214,000.00