Director, Partner Relations - Softwriters

Job Title:                                           Director, Partner Relations

FLSA Classification:                        Exempt

Employment Status:                      Full-Time

Employment Type:                        Permanent

Department:                                    Sales

Reports To:                                      Vice President, Sales

SoftWriters is on a Mission to Save Lives!  As a pioneer and market leader in long-term care pharmacy technology, we are proud to develop complex software and services that help pharmacies to deliver superior patient care to the most fragile population in the U.S.   We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh.  We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth.   

As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers.  Our culture and our people are our unique differentiator.  If you are seeking to join a growing team and making your mark on our noble mission, then you have come to the right place!

Overview:

Partner Relationships is the central team at SoftWriters for engaging and managing Third-Party vendors critical to the success of our customers. The Director, Partner Relationships is responsible for supporting enterprise-wide vendor programs including our internal vendor strategy, vendor risk, governance, performance, and cross-functional partnerships. The role will require strong analytical skills, problem solving, interpersonal skills, clear communication, and a proactive, patient, and positive approach.

Responsibilities:

Your day-to-day will involve:

• Manage and govern the assigned portfolio of vendors and partners.
• Support the implementation of monitoring and tracking vendor service level agreements, contracts, and performance.
• Responsible for User Conference recruitment of partners and third-party vendor sponsorship.
• Play a key role in brainstorming sessions cross-functionally to provide better efficiency through automation of existing and manual processes.
• Coordinate with internal stakeholders for ongoing risk assessments to identify, analyze, and mitigate vendor risk.
• Manage relationships with specific vendors by serving as the key point of contact for SoftWriters. This includes liaising between the vendor and internal SoftWriters stakeholders/business teams for communication, relationship management, due diligence, risk assessments, and issue resolution.
• Provide guidance, documentation, and evidence-based analytics for new vendor partnerships.
• On-going investigation and documentation of third-party vendor's integrations with SoftWriters.
• Continuous exploration in documenting partner/third-party vendors to provide updates to the Integration Booklet to match the SoftWriters Partnership website.
• Manage the partner pipeline including end-of-month billing preparation to finance.
• Champion strong interpersonal relationships with business partners to support vendor oversight requirements, strategic needs, analyses, and other processes.
• Work with vendor and internal stakeholders to document ongoing vendor monitoring in accordance with company policy and procedures.
• Perform review and analyses of vendor agreements to ensure service level compliance and other contractual commitments are satisfied.
• Coordinate with internal stakeholders to enhance proactive vendor management efforts
• Contract management responsibilities creating and updating new agreements to support ongoing efforts to monetize vendor/partner relationships.
• Terminate contracts with vendors that are no longer needed and execute post-termination processes required to secure Robinhood data and other assets.

Minimum Qualifications:

Some things we consider critical for this role:

• 10+ years of experience in vendor management, supply chain management, consulting, financial services, process or Third-Party Management.
• Self-motivated person with the ability to embrace role and drive change.
• Proven analytical skills and strategic thinking.
• Project management experience showcasing well-rounded organizational, planning, analytical, verbal, and written communication skills.
• Ability to work independently and deliver effective results in a dynamic and fast-paced environment.
• Ability to work effectively with cross-functional teams.
• Experience with vendor contracts

Preferred Qualifications:

• Strong background in pharmacy, preferred in LTC pharmacy space

Note: This position will not sponsor VISA.

SoftWriters, Inc. is an equal opportunity employer.  All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Sales