Director, Product Design - Chime

About the role

We’re seeking a talented Design Director to join the growing Design team at Chime, where we’re fundamentally changing banking. You’ll oversee our consumer banking experiences, from basic money movement to the complexities of spending, saving, and building credit. You’ll manage designers and roadmaps while contributing to critical cross-functional projects. Your focus will be both making finance simple for our members and making the Chime design team amazing for our employees.

As a Design Director, you’ll be responsible for developing and growing our product design team. You’ll guide designers towards the best possible design and UX outcomes for our members while teaching them to stay mindful of business needs and constraints. You’ll lead by example as you facilitate cross-functional collaborations and identify opportunities for the design team to operate more strategically, holistically, and effectively. You’ll work closely with our Chief Product Officer as you establish a gold standard for design execution and a vision for the future of Chime’s products. Most importantly, you’ll work with each designer on career development and personal growth, ensuring that Chime isn’t just a job, but a place designers can launch their careers.

In this role, you can expect to

• Put the user first in all product / design decisions. Don’t lessen their problems, actually eliminate them.
• Put your employees first in all other decisions. Coaches are the bottom of the pyramid, supporting their team, not the other way around.
• Champion high caliber design throughout Chime. You’re a role model to other designers and other parts of the company.
• Own vision setting, roadmapping, priority setting, and design delivery across multiple product development teams.
• Present work to, collaborate with, and influence product managers, engineers, research, exec team, and other stakeholders.
• Manage and iterate upon our team processes, career development, and people tools internally.
• Wear multiple design hats, helping to work on any project as needed.

To thrive in this role, you have

• A Bachelor’s degree in graphic design, product design, or related design field (or applicable experience).
• 7+ years of proven history shipping consumer mobile and/or web products.
• 2-3 years of experience managing and building small design teams.
• The attitude of leadership from behind and a knack for inspiring others to be their best every day.
• The ability to balance business objectives with user needs and team needs. You represent all sides of the business and know how to create the best outcomes for each.
• A relentless desire to make banking really, really, really (we mean it!) work for our user’s benefit.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank—founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.

We’re uniting everyday people to unlock their financial progress—will you join us?

What we offer

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote.
• Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Take Care of Yourself Days.
• 1% of your time off to support local community organizations of your choice.
• Mental health support with therapy and coaching through Modern Health.
• 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents.
• Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.