Director Product Management - GTM Transformation Product Leader - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, were Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:

• Lead technical product strategy for the Digital Technology Sales Transformation products, including Dynamics CRM, that sets us up for success as we look to grow to $20B+ in revenue 

• Lead technical product execution for strategic initiatives in partnership with digital technology and business organization 

• Drive large cross-functional programs that require balancing risks and achieving aggressive deadlines 

• Work cross functionally to define a north star vision for CRM and GTM products with strategy of delivery and execution 

• Provide critical insights and up-to-date status to our executive team (including our CTO and CDIO) so they can make informed decisions on program prioritization and resource allocations 

• Provide direction to employees so they can deliver business outcomes and achieve their career growth objectives 

• Communicate product priorities and build consensus 

• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries 

• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction 

• Communicate complex problems into easily understood requirements and provide solutions 

Qualifications

To be successful in this role you have:

• 15+ years of experience that includes people and technical program management 

• Strong GTM product background with proven track record of delivering, evolving and transforming GTM products 

• Strong technical product delivery background in GTM product, MS Dynamics, CRM

• This is a high-impact role that requires a strategic mindset, strong leadership skills, and a proven track record of success in driving product partnerships  

• A track record of driving a positive and trust team environment  

• Product Management experience and/or Corporate development in SaaS companies 

• Knowledge of Sales, Sales Operations, Marketing, Partner & Customer life cycle  

• Fanatical about customer success and tenacious at driving long-term customer value 

• Highly data-driven with commitment to drive customer engagement towards business outcome and value realization 

• Excellent verbal and written communication skills, including the ability to chair sessions and host webinars. 

• History of managing highly engaged, successful teams 

• Ability to thrive in a rapid growth, fast-paced environment 

• Excellent communication skills at all levels of an organization and across all functions 

• PMP, Six Sigma and/or Agile certifications are a plus