Director, Pulliam Center for International Education - Queens University of Charlotte

SUMMARY: Queens University of Charlotte seeks an innovative and dynamic professional to lead its international education efforts as the Director of the Pulliam Center for International Education. The Director will provide vision and strategic leadership for all aspects of international education, focusing on the promotion of global learning opportunities, the enhancement of international partnerships, and the development of comprehensive international experiences for students.

The Director will supervise an office with three full-time staff, including two direct reports: Assistant Directors (Assistant Director for International Student Services and Assistant Director for International Programs and Partnerships), as well as work-study students and/or graduate assistants, with potential for future team growth. A key responsibility includes overseeing the John Belk International Program (JBIP), which offers all full-time undergraduate students the opportunity to participate in an international learning experience at no cost or minimal cost. The Director will coordinate and enhance the JBIP, ensuring its alignment with the university's academic goals and strategic plan. The Pulliam Center for International Education serves as the hub for international activity on campus, fostering a globally engaged community and supporting the university’s longstanding commitment to international education. 

This position reports to the Associate Provost for Academic Affairs. This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

Leadership and Strategic Planning:

• Provide overall leadership for international education initiatives, ensuring alignment with the university's global engagement goals and student success strategies.
• Serve as the primary advocate for international education, representing the university at local, state, national, and international forums.
• Collaborate with faculty and staff to develop and strengthen globally oriented curricula and integrate global learning into the university experience.

Program Development and Oversight:

• Provide leadership for the John Belk International Program (JBIP), coordinating efforts to expand access and enhance the quality of international experiences for students, including study abroad, exchange programs, and international internships.
• Support the development and maintenance of international partnerships, facilitating new agreements and partnerships to broaden opportunities for students and faculty.
• Oversee efforts to secure external funding and partnerships that support the growth and accessibility of international programs.
• Guide faculty collaboration on curriculum development, assessment, and preparation for international experience courses and programs.

Collaboration and Outreach

• Serve as a liaison with local, state, national, and international organizations to promote the university’s global engagement initiatives.
• Co-chair the International Programs Committee and participate in relevant university committees and external bodies.
• Guide the planning and execution of special events and initiatives that promote international awareness and global engagement at Queens.
• Provide leadership for efforts to promote study abroad programs and international opportunities to prospective and current students.
• Support marketing and promotional activities for international programs, utilizing digital, social media, and in-person outreach strategies.

Compliance and Risk Management:

• Oversee the university's compliance with U.S. Department of Homeland Security and U.S. Department of State regulations, serving as Principal Designated School Official (PDSO) and Responsible Officer (RO).
• Guide the Assistant Director for International Student Services in managing immigration processes, including visa applications and compliance with SEVIS and J-1 Exchange Visitor Program regulations.
• Provide leadership in developing risk management strategies for international programs, including emergency response plans and health and safety protocols.

Supervision and Professional Development:

• Supervise and mentor a team of international education professionals, providing opportunities for professional growth and development.
• Oversee the administration of staff responsibilities, budgets, and operational workflows to ensure program effectiveness and efficiency.

Non-Essential Duties

• Other duties and special projects may be assigned to meet department and university needs.

Experience, Knowledge & Skills Required

• At least 5 years of progressively responsible experience in international education, including program development, student advising, and regulatory compliance.
• Experience working with SEVIS, F-1, and J-1 visa programs.
• Strong understanding of international student recruitment strategies and partnerships.
• Proven ability to lead teams, manage multiple projects, and work effectively in a fast-paced environment.
• Excellent interpersonal, communication, and cross-cultural skills.
• Master’s degree in international education, higher education administration, or a related field or related field or equivalent experience and education.

Experience, Knowledge & Skills Preferred

• Previous experience as a DSO or PDSO
• Fluency in a second language.
• Experience with grant writing and external funding acquisition.
• Familiarity with international partnership development, including Memoranda of Understanding (MOUs) and consortium agreements.

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by October 21, 2024, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with co-workers and clients, frequently.
• Read reports, create presentations, use a computer system, most of the time 
• Communicate with co‐workers, clients and vendors, most of the time. 
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
• Exert moderate force to move objects, occasionally. 
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

• Work in an office environment, involving contact with students, faculty, staff, parents, and service providers.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.
• Occasional requirement to perform work in the evening and/or on weekends to achieve objectives of the position.

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.