Director - Regional Operations (West) - Xpress Global Systems, LLC

At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service.

The Regional Director of Operations (West), under the leadership of the VP of Operations, has the ultimate accountability for all operational execution as assigned by the VP. In this role, the Regional Director will have oversight over multi-site terminal operations and for exceeding customer expectations in service for an account and/or regional customer base as assigned by the Director. The Director of Operations has responsibility for managing KPI, Safety, and Customer Service for the assigned area of responsibility Also, in this role the Director of Operations will be responsible for mentoring and educating senior managers and managers to develop clear succession planning for the organization.

What you'll be doing at XGS...

• Develop and manage expectations of team resources to exceed financial, operational & leadership goals and objectives.
• Ensure business remains focused on customer requirements and operational performance, and the talent to support this ongoing effort is in place.
• Influence customers to identify/assess opportunities, negotiate contracts/rates and partner with Development Teams to maximize opportunistic business pursuits.
• Serve as a point of contact for the Director as they assign operational concerns for the Customer(s), reinforcing clarity and continuity.
• Managing the business, ensuring contracts and renewal negotiations are modelled correctly can be executed and are profitable.
• Employ operational process leadership role, where appropriate.
• Visit sites to ensure presence and coverage, apply similar discipline and SOPs, as assigned by the Director.
• Ensure that the region is properly staffed through labor planning strategies
• Responsible for key manager development-succession planning.
• Ensure corporate policy and regulatory initiatives toward associates are consistently applied.
• Drive corporate initiatives to make certain they are consistently applied.
• Ensure the transfer of best practices throughout the area of responsibility.
• Achieve agreed budget, revenue, profit (P&L) for the area of responsibility.
• Ensure compliance to all accounting, operational, regulatory and administrative policies and procedures.
• Collaborate with Process Improvement to manage Trend and Impact analysis of service levels to ensure that performance metrics meet customer and (Balanced Scorecard) contractual requirements.
• Participate and or lead the performance management and planning of regional leadership initiatives to include: space, equipment, labor, safety, quality, systems, etc.
• Ensure resource management / equipment planning processes are properly defined, deployed and measured.
• Drive an operational performance agenda with a focus on KPI, Safety, Quality and Service.
• Projects as assigned.
• Conduct warehouse inventory to reconcile inventory to accurate levels.

We are looking for ideal candidates with...

• Ability to travel extensively.
• Minimum of 5 years related warehouse management, preferably in 3PL, Distribution or LTL Operations.
• At least 7-10 years of Transportation industry experience overall required
• Management or project management experience preferred.
• Bachelor's degree in Transportation Logistics, Business, Operations , Finance, Inventory Control, or related area, or equivalent education and work experience.
• Demonstrated proficiency using P.C. spreadsheet, word processing and database management applications (e.g., MS Access, Excel and Word). Ability to write system queries and pull reports for analysis.
• Effective verbal, written and interpersonal communication skills. Demonstrated analytical, business planning and problem solving skills.
• Ability to identify issues, requirements and opportunities for improvement.
• Ability to multi-task, work under pressure and meet deadlines with minimal supervision
• Ability to travel at least 50% of the time.

The XGS working environment is...

Conducted in an environment where there is significant exposure to outdoor weather conditions and site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.