Director, Sales Operations - Stoves at Hearth & Home Technologies

Hearth & Home Technologies is hiring a Director, Sales Operations for the Stove business unit located in Lakeville, MN.

In this role, you will be the support engine behind the sales team's productivity and effectiveness for the Stove business unit. This role is responsible for enabling and ensuring the highest level of productivity of the sales team by supporting sales strategy, driving sales process and tool optimization.

The Director, Sales Operations - Stoves is also responsible for leading the development of new processes to support the sales function through different channels. Additionally, this leader will be responsible for leading the sales support and inside sales teams. As a trusted advisor, this role will partner closely with sales leadership to continually deliver efficiencies for their team.

What you will do:

• Develop and lead a high performing Sales Operations team focused on supporting sales team to increase execution and velocity.
• Develop and enhance sales support capabilities by demonstrating hands-on management that identify areas of excellence and foster an environment of continuous improvement through the coaching and development of staff and improving processes.
• Develop channel specific processes to support sales in those channels.
• Establish standard work for sales support and inside sales roles.
• Experience identifying gaps in effectiveness, creating comprehensive recommendations, and implementing strategies to optimize the performance of the sales team.
• Monitor performance trends and recommend new strategies in partnership with sales leadership.
• Develop, manage, monitor, and optimize key reporting capabilities that drive actionable insights.
• Create and analyze leading and lagging indicators to identify gaps and opportunities to improve sales team performance.
• Provide sales leadership with reporting on sales member and account performance.
• Create collaborative relationships with cross-functional teams including Finance, Marketing, Operations, and Talent Development.
• Capture and evaluate the impact and ROI of programs to drive future enhancements.
• In close partnership with the Talent Development team, coordinate sales process training for the sales organization.

Minimum Qualifications: 

• Bachelor’s degree or equivalent combination of education and experience
• 10 or more years of demonstrated experience in the areas of sales operations, finance and/or sales
• 3 or more years of experience directly leading teams
• Proven track record of building successful sales operations teams
• Demonstrated problem-solving experience
• Strong understanding of the capture and utilization of data to drive increased sales performance and revenue attainment
• Strong experience creating reports and dashboards on key sales metrics
• Excellent communication, presentation, and interpersonal skills
• Process development skills, particularly in new areas where there isn’t an existing playbook
• Ability to leverage CRM (Salesforce) to provide analytics support and metrics to further enable and support the sales team
• Advanced modeling skills with a passion for using data to drive better decision-making
• Strong planning and organizational skills

About Working for Hearth & Home Technologies

Take ownership of your career with a job that ignites your passions and rewards your hard work. At Hearth & Home Technologies, you will have the opportunity to Burn Brighter working with a supportive team developing industry-leading hearth products. 

Hearth & Home Technologies is an operating division of HNI Corporation (NYSE: HNI). We design, manufacture and distribute a wide variety of gas, electric, wood and biomass burning fireplaces, inserts, stoves and accessories. Lakeville, Minnesota is our home, but we have locations throughout the United States.