Director/VP of Client Services (Social & Influencer) - NewGen

NewGen is a social-first creative and creator agency that stands at the forefront of culture, creators and community.

On a mission to challenge outdated advertising methodologies, and present a new way of doing things, it exists to revolutionise social connections, making advertising more relevant, engaging, fun, and effective.

With its genesis as a gaming influencer agency, it has honed its community expertise, connecting with modern consumers in a way that aligns with how it interacts, share, and make decisions in the digital age.

Want to join the team, here are our three non-negotiables.

• Input - Join in, take part, be heard and contribute, team members looking for an easy ride won’t succeed here.
• Output - Focus on quality, if you’re not happy with what we’re creating then stop and ask why. Everything we create should be good enough for your portfolio.
• Together - Most importantly, do it together! Not feeling it, that’s okay we’re one team and support each other every step of the way. No egos. No judgment. 

What’s it like in the New York office?

• Startup culture in a larger agency group. Our New York office will be the starting point for Kairos in the US. We’ll be a startup business with the backing of a well-established agency in the UK, giving us the best of both worlds.
• Hybrid culture - As a start-up in the US we know the importance of face time regularly. We equally understand the importance of flexibility. Our US team will be required in the office 3 days a week minimum. 

The Role in a Nutshell

We’re looking for an experienced and energetic Director/VP of Client Services who is an expert in social media and influencer marketing, to help lead our client expansion into the USA. With ideally at least 8 years’ agency experience, and a flare for problem-solving, you’ll nurture and build lasting client relationships for the agency and an award-winning team that is constantly growing in New York. Client focus will be split across a world famous family/toy brand which features some of the most exciting IP's globally, international video-game clients and premium tech brands.

Responsibilities

• Constantly strive to deliver higher standards of service, identifying new ways to build rapport with clients, and be accountable for their satisfaction alongside the wider Client Services team.
• To identify and develop new opportunities within existing clients to maximise account growth (commercial and creative innovation)
• Champion creative and strategic thinking across our clients, ensuring that we deliver against our promise to be the New Generation of Social Creative Agencies.
• To build trust and rapport with the agency’s key clients and be the go-to point of contact for all high level business decision making between the agency and client
• To challenge the clients on their business needs, consult them on their goals and KPIs and advise on how the agency can support them on their business journey, unlocking additional revenue for the agency in the process.
• Stay ahead on the Social & Influencer industry, be a source of knowledge for the agency and clients alike.
• To ensure all work is completed on time, delivered to the clients’ strategy and budget.
• Manage tracking and reporting of performance to uphold team accountability and promote quality of service
• Extend and retain client relationships beyond each existing scope of work and, where appropriate, support with the project/campaigns teams to convert project based clients into retained accounts.
• To establish strong relationships across all agency disciplines, (other operating countries) and other owner-related businesses
• To support on new business initiatives and pitch processes, where appropriate.
• Travel to international client meetings to work with our key global clients.
• To monitor and manage staff development, reviews and hiring for roles within Client Services and/or Project Management
• To mentor fellow employees
• To attract, develop and retain talent in the industry.
• To directly manage a variety of different functions within the business.

This role will be accountable for:

• Commercial Growth
• Client Diversification
• Client Satisfaction

Travel requirements:

• Must be willing to travel nationally & internationally on a semi-frequent basis.

Benefits

• Salary range: $160,000-175,000
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources